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    Configuring Global Settings

    After installing Junos Space Service Now and configuring it to operate in a specific mode, you must configure the global settings to define purge time for device snapshots, incidents, log files, and BIOS attachments.

    To configure Service Now global settings:

    1. From the Service Now navigation tree, select Administration > Global Settings.

      The Global Settings page appear as shown in Figure 1.

      Figure 1: Global Settings Page

      Global Settings Page
    2. Enter values for the global settings as described in Table 1.
    3. Click Save to save the global settings and update Service Now. Click Cancel to navigate back to the Global Settings page without saving the entries.

      If you click the information icon displayed next to the Global Settings page heading, the Help page for global settings is displayed. This Help page contains the data related to sharing profile information.

    Table 1 describes the fields displayed on the Global Settings page.

    Table 1: Global Settings Parameters

    Name

    Description

    Range/Length

    Default

    Outbound Email Address

    E-mail address that the recipients of e-mails from Service Now see (for example, exampleservicenow@juniper.net)

    Device Snapshot Purge Time (in days)

    Number of days device snapshots of a device are stored in the Service Now database before they are deleted

    • Never
    • 90
    • 120
    • 180
    • 365

    180

    Product Health Data Purge Time (in days)

    The number of days the information about product health data (PHD) is stored in Service Now database.

    Never indicates that the information about PHD is never deleted from the database.

    • Never
    • 30
    • 45
    • 60
    • 90
    • 120
    • 180
    • 365

    30

    Submitted Incident Purge Time (in days):

    Number of days incidents submitted to JSS are stored in the Service Now database before they are deleted

    • Never
    • 30
    • 45
    • 60
    • 90
    • 120
    • 180
    • 365

    365

    Not Submitted Incident Purge Time (in days):

    Number of days incidents that are not submitted to JSS are stored in the Service Now database before they are deleted

    • Never
    • 30
    • 45
    • 60
    • 90
    • 120
    • 180
    • 365

    365

    Device Log File Purge Time (in days)

    Number of days the log files collected from a devices are stored in Service Now database before they are deleted.

    30

    Do not auto submit Incident which are older (in days):

    Number of days after which incidents are not submitted to JSS by using autosubmit policies

    1 – 365

    3

    Repeat Incident Dampening Period

    The period of time during which Service Now suppresses creation of new incidents on receipt of same JMBs from a device.

    In other words, if the same event occurs on a device multiple times during the specified time interval, Service Now does not create incidents for each of the occurrences of the event on the device.

    This value can be overridden by configuring a dampening period for each event in the Auto Submit Policy.

    For information about the Auto Submit Policy, see Creating an Auto Submit Policy.

    • None
    • Always
    • 1hr to12hr
    • 24hr
    • 48hr
    • 72hr
    • 96hr
    • 120hr

    None

    Share Service Now Profile Information

    If this check box is selected, all Service Now-related information is shared with JSS for tracking purposes.

    This option is not available in Offline mode.

    Service Now-related information is shared with JSS or Service Now partner.

    Collect Log Files

    If this check box is selected, log files are collected from all Service Now devices.

    This behavior is overridden by log collection settings configured on individual Service Now devices.

    Logs are collected from Service Now devices.

    Connection Status

    Status of the connection from Service Now to JSS or Service Now partner.

    • OK
    • No route to host
    • Connection refused
    • The Home Base server is temporarily unable to service your request
     

    Modified: 2017-05-28