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    Service Now Dashboard Overview

    The Service Now dashboard displays notifications and graphs about platforms and devices with most incidents. You can view the Service Now dashboard by selecting Service Now from the Application Chooser.

    The Service Now dashboard includes:

    Service Now Workspaces

    Apart from the Service Central and Administration workspaces, Service Now also provides shortcuts to the Devices and Jobs workspaces by including them in the Service Now navigation tree.

    For more details about devices and jobs workspace , refer to Workspaces Feature Guide.

    Table 1 lists the tasks that can be performed using the Service Now workspaces.

    Table 1: Service Now Workspaces

    Workspace Name

    Tasks

    Service Central

    • View and manage incidents:
    • View and manage technical support cases
    • (only in Partner Proxy mode) View and manage end-customer cases
    • View and manage informative messages from Juniper Support System (JSS) or Service Now partner (in End Customer mode)
    • View and manage device snapshots
    • View and manage BIOS validations
    • View and manage product health data of devices
    • View and manage JMB with errors
    • View and manage JMBs for which incidents are not created
    • Configure and manage notification policies for informing users about events that occurred on devices.

    Administration

    • Configure and manage organizations; add and manage end-customer organization in Partner Proxy mode
    • Configure and manage device groups
    • Add devices discovered by Junos Space Network Management Platform to Service Now and manage them
    • Import AI-Scripts installation package to Service Now and manage installation of AI-Scripts on devices.
    • Configure outbound e-mail address to be used for sending notifications, purge time for incidents, logs, and product health data, and dampening period for incidents occurring repeatedly
    • Configure SNMP server, FTP/SFTP server for uploading JMBs and other data, and global action for auto submit and incident filters
    • View and manage directive file used for creating by Service Now for creating on-demand JMBs when AI-Scripts is not installed or non-functional on a device.
    • Configure and manage auto submit filters
    • Configure and manage incident filters
    • Configure and manage auto submit policies
    • Configure and manage product health data collection from devices
    • Configure and manage address groups
    • Manage E-mail templates.

    Dashboard Gadgets

    The Service Now dashboard displays gadgets (graphs and charts) with information that is updated automatically. You can move the gadgets on the dashboard and change their sizes. These changes persist even after you log out of the system. The gadgets displayed on the Service Now dashboard are:

    Platforms with Most Incidents

    This gadget graphically displays the platforms with the most incidents and the percentage of incidents detected on them. Clicking the elements within the graph takes you to the Incidents page, where incidents are filtered to display only the incidents that occurred on the platform that you clicked.

    For example, when you click the ACX1100 element in the Platforms with most incidents gadget (as shown in Figure 1), the Incidents page displays only those incidents that are detected on the ACX1100 router.

    Figure 1: Platform with Most Incidents Gadget

    Platform with Most Incidents
Gadget

    Devices with the Most Incidents

    This gadget displays the devices with the most incidents graphically, along with the number of incidents detected on them. Clicking the elements within the graph takes you to the Incidents page, where incidents are filtered by the device category. You see only the incidents that affect the device that you selected. You can filter the incidents on the Manage Incidents page according to your selection on this graph. To do this, click the Devices bar of your choice in the graph to take you to the Manage Incidents page, which displays only those incidents that affect the device that you selected.

    As shown in Figure 2, clicking device1, which is represented by the yellow bar of the graph, displays the Incidents page where incidents are filtered to display only those incidents that occurred on device1.

    Figure 2: Devices with Most Incidents Gadget

    Devices with Most
Incidents Gadget

    Service Now Notices (Upgrade and Contract Notice)

    This gadget notifies you about the tasks that you need to execute after a Junos Space upgrade. It also informs you about your contract with Juniper Networks.

     

    Related Documentation

     

    Modified: 2017-06-03