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    Address Group Overview

    Using Service Now, a client can associate address location to devices, and a user can associate a device location or a ship-to-address to a device. The ship-to-address is used by service now to inform the logistics team of Juniper Networks where to ship a particular part in case an RMA case is opened.

    A Service Now partner can use the partner address instead of end-customer address when submitting RMA cases for end customers to Juniper Support System (JSS). This can be done through a setting at the connected member and when submitting a case manually. For an auto submit case policy, the partner address can be used if this feature is selected by the partner. Otherwise the end-customer address is used. If the partner uses the partner address, both partner address and customer address must be shown for the device. However, only the partner address is shown when submitting an incident to Juniper.

    Service Now also provides the functionality wherein a client can update notes to an already opened CRM case with juniper.

    In Service Now, a set of already defined address groups are listed in the View Address Group page. The tabular view of the View address Group pages provides details about the address group and the devices.

    You can perform the following tasks from the View Address Group page:

    A user has the option to associate devices to any of the address groups defined in the system. Devices can also be associated to an address group subtypes (Location, Ship- to, and Both) from the Organizations page, Device Groups page, and Devices page.

    Modified: 2017-05-29