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    Exposure Analyzer Overview

    Service Insight lists devices and any End of Life (EOL) reports or Proactive Bug Notifications (PBNs) that are received for the devices(see Figure 1). The Quick View area of Exposure Analyzer page displays the devices (showing details such as number of EOL parts and number of matching PBNs) with specific icons. Table 1 describes these icons. Table 2 describes the fields on the Exposure Analyzer page and the Device Details page.

    Using Exposure Analyzer, you can generate EOL reports and PBN reports for a particular device. The reports are exported in Excel format. An EOL report includes the following items: devices with End of Life announce parts, serial number of the device, model number of the device, top level assembly part for the device, End of Sale date, and End of Service date, Last Hardware Engineering Support date, Last Software Engineering Support date for the devices that you select. A PBN report includes the following items: Device Name, Device Serial Number, Product, Junos Version, Device Group, Connected Member, Organization, PBN Title, Juniper ID, PBN Description, PBN Customer Impact, PBN Work Around, and PBN URL. EOL reports and PBN reports are exported in Excel format.

    Service Insight uses two timers, one that runs every midnight, and another that runs every hour. The hourly timer initiates the processing of pending EOL requests. This timer schedules when JSS sends these requests to the corresponding devices. When large number of devices are added to Service Insight, JSS sends these requests in batches. The timer that runs every midnight updates the EOL and PBN data by sending requests to JSS and processing the responses that are received from JSS. This timer also initiates the synchronization process between Service Now and Service Insight which enables Service Insight to display the changes that were made to devices in Service Now. When you execute device related actions in Service Now while either one of these timers is running, Service Insight takes an hour to display the changes corresponding to these actions on the Exposure Analyzer page.

    Figure 1: Exposure Analyzer Page

    Exposure Analyzer Page

    Table 1 describes the icons on the exposure analyzer page.

    Table 1: Exposure Analyzer Page Icon Descriptions

    Icon

    Description

    An EOL report is received for the device

    A PBN Is received for the device.

    Table 2 describes the fields on the Exposure Analyzer page and the Device Details dialog box.

    Table 2: Device Details from the Exposure Analyzer Page

    Field

    Description

    Name

    The device hostname.

    Serial Number

    Serial number of the device chassis.

    IP Address

    IP address of the device.

    Product

    Model number of the device.

    Organization

    Service Now organization to which the device belongs.

    Device Group

    Service Now device group to which the device belongs.

    Connected Member

    Customer connected to the device.

    Connection Status

    Connection status of the device in Junos Space.

    • up—device is connected to Junos Space.
    • down—device is not connected to Junos Space.

    EOL status

    EOL information of the device.

    EOL Parts

    The parts of the device identified for EOL.

    Matching PBNs

    Number of PBNs received for the device.

    Last updated

    Latest date and time when the device connection was updated.

    You can perform the following tasks from the Exposure Analyzer page:

     

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    Modified: 2017-05-28