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    Creating Incidents for Suppressed Juniper Message Bundles

    You can create incidents for JMBs suppressed by incident filters. This option is helpful when you have exceptions to incident filters that are defined to not create incidents.

    To create incidents for suppressed JMBs:

    1. In the Service Now navigation tree, click Service Central > Suppressed Events.

      The Suppressed Events page appears.

    2. Select one or more JMBs for which you want to create incidents and select Create Incident from the Actions menu or the right-click menu.

      The Create Incident Suppressed JMBs dialog box appears as shown in Figure 1.

      Figure 1: Create Incident for Suppressed JMBs Dialog Box

      Create Incident
for Suppressed JMBs Dialog Box
    3. Click Create.

      The Create Incident for Suppressed JMBs dialog box appears.

    4. Click Create.

      A new incident is created and appears on the Incidents page. The JMB is removed from the Suppressed Events page.

    Modified: 2017-05-29