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    Testing Service Now Connection

    After an organization is created, you must test whether or not you are able to connect to JSS or the Service Now partner (in case of end customer).

    To test the connection of Service Now with JSS or the Service Now partner:

    1. From the Service Now navigation tree, select Administration > Organizations.

      The Organizations page appears.

    2. Select the organization whose connection you want to test and select Check Status from the Actions menu. Alternatively, right-click the organization and select Check Status.

      The Test Connection dialog box displays the result of the test connection as shown in Figure 1.

      Figure 1: Test Connection Result

      Test Connection Result
    3. Navigate to Administration > Global Settings and confirm that the Connection Status displays OK.

      Service Now is connected to JSS or the Service Now partner.

     

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    Modified: 2017-06-08