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    Deleting Product Health Data Files Collected from a Device

    The product health data (PHD) files collected from managed devices are stored in Junos Space Service Now database and uploaded to Juniper Support System (JSS) for assessing the health of the device. If configured to be deleted, the PHD files are deleted immediately after they are uploaded to JSS. Otherwise, the PHD files are deleted from the Service Now database four days after they are created.

    Service Now provides the delete option to delete the PHD files if you want to delete the PHD files. You can delete the PHD files from the Product Health Data Devices task in the Service Central workspace or the Product Health Data Collection task in the Administration workspace of the Service Now navigation tree.

    To delete the PHD files collected from a device:

      • To delete the PHD files from the Product Health Data Devices task of the Service Central workspace:
        1. From the Service Now navigation tree, select Service Central > Device Analysis > Product Health Data Devices.

          The Product Health Data Devices page appears.

        2. Click the View link of the device for which you want to delete PHD files.

          The View All Product Health Data Files page appears as shown in Figure 1.

          Figure 1: View All Product Health Data Files Page

          View All Product Health Data
Files Page
      • To delete the PHD files from the Product Health Data Collection task of the Administration workspace:
        1. From the Service Now navigation tree, select Administration > Product Health Data Collection.

          The Product Health Data Collection page appears.

        2. Click the link in the Devices field of a PHDC configuration.

          The View All Devices of this PHDC page appears as shown in Figure 2. The View All Devices of this PHDC page displays the number of PHD files collected for each device assigned to the PHDC configuration.

          Figure 2: View All Devices of this PHDC Page

          View All Devices of this
PHDC Page
        3. Click the link in the Total Files Available field for the device for which you want to delete the PHD files.

          The View All Product Health Data Files page appears.

    1. On the View All Product Health Data Files:

      • To delete selected PHD files, select the files that you want to delete and then select Delete Product Health Data.

        The Delete Selected Product Health Data Files dialog box appears.

      • To delete all the PHD files collected from the device, right-click any row and select Delete All Product Health Data.

        The Delete All Product Health Data Files dialog box appears.

    2. Click the Delete button to delete or the Cancel button to cancel the deletion.

      If you click the Delete button, a message indicating that the files are deleted is displayed.

    Modified: 2017-05-28