Viewing Incident Filters Configured on Junos Space Service Now
You can view incident filters configured on Service Now on the Incident Filters page.
To view incident filters configured on Service Now, in the Service Now navigation tree, click Administration > Incident Filters. The Incident Filters page appears as shown in Figure 1.
Figure 1: Incident Filters Page
Table 1 lists the information about Incident Filters displayed on the Incident Filters page.
Table 1: Fields in Incident Filters Page
Column | Description |
|---|---|
Name | Name of the incident filter |
Type | Specifies if the filter is a basic filter or advanced filter |
Action | Specifies the action to be taken on a JMB when the JMB matches the conditions of the filter term—Create Incident, Do not create Incident |
Created By | User who created the filter |
Status | Specifies if the filter is enabled or disabled Enabled: Filter can be applied to a JMB Disabled: Filter cannot be applied to a JMB |
Created Time | Date and time the filter was created |
Updated Time | Date and time the filter was last updated |
Order | Indicates the order in which filters are applied to JMBs. By default, Service Now lists the filter with the highest order first. See Reordering Incident Filters for details about changing the order of a filter. |
Attributes | Provides link to view attributes defined in the filter |
