Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Reordering Incident Filters

    Order of a filter indicates the order in which a filter is applied to JMBs. A filter with order 1 is applied to a JMB before applying a filter with order 2. By default, a new filter is assigned the least order (highest order number). Service Now provides the Re-order action to re-order the incident filters.

    1. In the Service Now navigation tree, click Administration > Incident Filters.

      The Incident Filters page appears.

    2. Select a filter and select Reorder from the Actions or right-click menu.

      The Re-order Filters page appears as shown in Figure 1.

      Figure 1: Re-order Filters page for Reordering Incident Filters

      Re-order Filters page for
Reordering Incident Filters
    3. Select a filter that you want to reorder and select the up or down arrow present above the list of filters to move the filter in the upward or downward direction.

      As the filter is moved, its order also changes. The order of the filter increases when the filter is moved in the upward direction and decreases when the filter is moved in the downward direction.

    4. Click Save.

      The new order of the filters is saved and reflected on the Incidents Filters page.

    Modified: 2017-05-29