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    Disabling Incident Filters

    Service Now provides the Disable action to disable incident filters. A disabled filter cannot be used for filtering JMBs. The Status column on the Incidents page displays whether the incident filter is enabled or disabled.

    To disable one or more incident filters:

    1. In the Service Now navigation tree, click Administration > Incident Filters.

      The Incident Filters page appears.

    2. Select one or more filters that you want to disable and select Disable from the Actions or right-click menu.

      The Disable Incidents Filters dialog box appears as shown in Figure 1.

      Figure 1: Disable incident Filters Dialog Box

      Disable incident
Filters Dialog Box
    3. Click Disable to disable the selected filters.

      The status of the selected filters is changed to disabled on the Incident Filters page.

    Modified: 2017-05-29