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    Viewing Junos OS Commands Configured for collecting Additional Information for an Incident

    You can view the Junos OS commands configured for collecting additional information for an incident on the Collect Additional Information Jobs Results Summary page. The Collect Additional Information Jobs Results Summary page displays the following information:

    • commands executed to collect additional information
    • the name of the text file in which the command outputs are collected,
    • the status of executing the command to collect information
    • the date and time the information was collected or is scheduled to be collected
    • the Job ID for executing the command
    • the user who configured the command
    • whether or not commands should be executed recurrently
    • remarks, if any

    Figure 1 shows the Collect Additional Information Jobs Results Summary page.

    Figure 1: Collect Additional Information Jobs Results Summary page

    Collect Additional
Information Jobs Results Summary page

    To view Junos OS commands configured for collecting additional information for an incident:

    1. From the Service Now Navigation tree, select Service Central > Incidents.

      The Incidents page appears.

    2. Select the incident for which you want to view the commands configured for collecting additional information.
    3. Select Collect Additional Information > View from the Actions or right-click menu.

      The Collect Additional Information Jobs Results Summary page appears. The commands column lists the commands executed for collecting additional information and the Status column indicates whether the commands were executed successfully or not.

    Modified: 2017-06-06