Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Modifying the Configuration for Collecting Additional Information for an Incident

    If the job to collect additional information is not already executed, you can modify the following in a configuration for collecting additional commands for an incident:

    • Junos OS commands configured for collecting additional information
    • Date and time the commands should be executed
    • interval for executing the commands if the commands are configured to be executed repeatedly

    To modify the configuration for collecting additional information for an incident:

    1. From the Service Now Navigation tree, select Service Central > Incidents.

      The Incidents page appears.

    2. Select the incident for which you want to modify configured commands.
    3. Select Collect Additional Information > Modify from the Actions or right-click menu.

      The Modify Collect Additional Information page appears as shown in Figure 1.

      Note: The Modify option is disabled if the job to collect additional information is in progress or already complete.

      Figure 1: Modify Collect Additional Information page

      Modify Collect Additional
Information page
    4. (Optional) Modify the commands in the CLI Commands text box.
    5. (Optional) Modify the schedule for executing the commands under the Schedule at a later time section.
    6. (Optional) Modify the interval at which the commands should be executed under the Repeat section.
    7. Click Submit.

      The job to collect information is rescheduled and the job ID is displayed.

    8. (Optional) Click the job ID to view the job details.

      The Job Details page displays the progress of the job.

    Modified: 2017-05-29