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    Modifying the Configuration for Collecting Additional Information for a Technical Support Case

    If the job to collect additional information is not already executed, you can modify the following in a configuration for collecting additional commands for a technical support case:

    • Junos OS commands configured for execution to collect additional information
    • Date and time the commands should be executed
    • Interval for executing the commands if the commands are configured to be executed repeatedly

    To modify the configuration for collecting additional information for a technical support case:

    1. From the Service Now Navigation tree, select Service Central > View Tech Support Case.

      The View Tech Support Cases page appears.

    2. Select the case for which you want to modify configured commands.
    3. Select Collect Additional Information > Modify from the Actions or right-click menu.

      The Modify Collect Additional Information page appears as shown in Figure 1.

      Note: The Modify option is disabled if the job to collect additional information is in progress or complete.

      Figure 1: Modify Collect Additional Information Page

      Modify Collect Additional
Information Page
    4. (Optional) Modify the commands in the CLI Commands text box.
    5. (Optional) Modify the schedule for executing the commands under the Schedule at a later time section.
    6. (Optional) Modify the interval at which the commands should be executed under the Repeat section.
    7. Click Submit.

      The job to collect information is rescheduled and the job ID is displayed.

    8. (Optional) Click the job ID to view the job details.

      The Job Details page displays the progress of the job.

    Modified: 2017-05-29