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    Viewing Auto Submit Filters

    You can view auto submit filters configured on Service Now on the Auto Submit Filters page.

    To view auto submit filters configured on Service Now, in the Service Now navigation tree, click Administration > Auto Submit Filters. The Auto Submit Filters page appears as shown in Figure 1.

    Figure 1: Auto Submit Filters Page

    Auto Submit Filters Page

    Table 1 lists the information about auto submit filters displayed on the Auto Submit Filters page.

    Table 1: Fields on Auto Submit Filters Page

    Column

    Description

    Name

    Name of the auto submit filter

    Type

    Specifies if the filter is a basic filter or advanced filter

    Action

    Specifies the action to be taken on an incident when the incident matches the conditions of the filter term—Submit case, Do not submit case, and Associate to an existing case.

    Created By

    User who created the filter

    Status

    Specifies if the filter is enabled or disabled

    Enabled: The filter can be applied to an incident only if it is enabled.

    Disabled: The filter cannot be applied if it is disabled.

    Created Time

    Date and time when the filter is created

    Updated Time

    Date and time when the filter was last updated

    Order

    Indicates the order in which filters are applied to Incidents. By default, the filters are displayed in the ascending order. See Reordering Auto Submit Filters for changing the order of a filter.

    Associated Case ID

    Indicates the ID of the case to which an incident will be associated.

    Attributes

    Displays the attributes defined in the filter

    Modified: 2017-06-08