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    Installing Junos Space Service Now and Junos Space Service Insight Applications

    From Junos Space Network Management Platform Release 14.1 onwards, Junos Space Service Now and Junos Space Service Insight are available as hot-pluggable applications. This allows you to install, upgrade, and uninstall Service Now and Service Insight applications independent of the Junos Space Network Management Platform.

    Caution: If Service Now and Service Insight are already installed on a Junos Space server, do not uninstall them to install or upgrade them to a later version. Uninstalling deletes all the Service Now and Service Insight data from the Junos Space server.

    To install Service Now and Service Insight applications, you must first upload the Service Now and Service Insight image to Junos Space Platform.

    This topic discusses the following:

    Uploading a Service Now and Service Insight Image File to a Junos Space Server

    Before you upgrade or install Service Now and Service Insight, you must upload the required Service Now image file to a Junos Space server.

    To upload a Service Now image file to a Junos Space server:

    1. Download the Service Now image file from the Juniper Networks support site at https://www.juniper.net/support/downloads/space.html to your local file system.
    2. Log in to the Junos Space Platform with the default username and password (super/juniper123).
    3. From the Junos Space Network Management Platform navigation tree, select Administration > Applications.

      The Applications page appears.

    4. On the top-left corner of the Applications page, click the Add Applications icon:

      .

      The Add Application page appears.

    5. On the Add Application page, perform one of the following tasks:
      • Upload the Service Now image file by using HTTP.
        1. Click Upload via HTTP.

          The Upload Software via HTTP dialog box appears.

        2. Type the name of the Service Now image file or click Browse to navigate to the location where the Service Now image file is located on the local file system.
        3. Click Upload.

          Note: Upload the Service Now image file by using SCP if you receive the following message:

          File size is too big, use scp to upload this file.

      • Upload the Service Now image file by using SCP.
        1. Click the Upload via SCP button.

          The Upload Software via SCP dialog box appears.

        2. Enter the following details for the image file to be uploaded by using SCP:
          • Username: Enter your username for the local file system.
          • Password: Enter your password for the local file system.
          • Confirm Password: Retype your password.
          • Machine IP: Enter the host IP address of the local file system.
          • Software File Path: Specify the file path to access the Service Now image file on the local file system.
        3. Click Upload.

      The process of uploading the Service Now image file to the Junos Space server begins and the Upload Application Job Information dialog box appears.

    6. In the Upload Application Job Information dialog box, click the Job ID link.

      The Job Management page is displayed. This page displays the progress of the upload job.

    7. After the upload job is complete, go to Administration > Applications on the navigation tree to verify the upload.

      The Applications page appears.

    8. Click the Add Application icon.

      The Add Application page appears. The uploaded Service Now image file should be listed on this page.

    Installing Junos Space Service Now and Junos Space Service Insight

    Before you install:

    • you must ensure that version of Service Now and Service Insight that you want to install are compatible with the Junos Space Network Management Platform version installed on the Junos Space Server. For information on Junos Space Network Management compatibility, refer to Junos Space Application Compatibility Matrix.

      If the installed Network Management Platform version is earlier than the compatible version, upgrade the Network Management Platform to the compatible release first and then upgrade Service Now and Service Insight applications. For information about upgrading Junos Space Network Management Platform, see Junos Space Software Upgrade FAQ.

    • upload the Service Now image file to Junos Space server. See Uploading a Service Now and Service Insight Image File to a Junos Space Server for information about uploading an image file to the Junos Space server.

    Caution: If Service Now and Service Insight are already installed on a Junos Space server, do not uninstall them to install another version of Service Now and Service Insight. Uninstalling deletes all the Service Now and Service Insight data from the Junos Space server.

    To install Service Now and Service Insight applications:

    1. Log in to Junos Space Network Management Platform using the default Username and password (super/juniper123).
    2. In the navigation tree, click Administration > Applications.

      The Applications page appears.

    3. On the top-left corner of the Applications page, click the Add Applications icon: .

      The Add Application page appears.

    4. In the Add Application page, do one of the following:

      A job is created for the installation process and the Application Management Job Information dialog box appears.

    5. In the Application Management Job Information dialog box, click the Job ID link. The Job Management page is displayed. This page displays the progress of the upload job.
    6. After the installation job is complete, log out of Junos Space and log in to access Service Now. Service Now should be listed in the drop-down menu present above the Junos Space Network Management Platform navigation tree.

    Modified: 2017-06-08