Modify Global Settings
Use this API to modify the global settings configured in Junos Space Service Now.
URI
https://[host]/api/juniper/servicenow/global-setting-management/updateGlobalSettings (HTTP method = PUT)
Consumes
- application/vnd.juniper.servicenow.global-setting-management.globalSettings+ xml;version=1;charset=UTF-8
- application/vnd.juniper.servicenow.global-setting-management.globalSettings+ json;version=1;charset=UTF-8
Request Elements
Element | Type | Description |
|---|---|---|
outboundEmailAddress | String | E-mail address used for sending e-mails or notifications |
dampeningPeriod | String | Time period for which no incidnet is created in Service Now when the same event recurs on the device |
deviceSnapshotPurgeTimeInDays | String | Number of days for which device snapshots are stored in the Service Now database before they are deleted |
notSubmittedIncidentPurgeTime | Integer | Number of days incidents submitted to JSS are stored in the Service Now database before they are deleted |
submittedIncidentPurgeTime | Integer | Number of days incidents that are not submitted to JSS are stored in the Service Now database before they are deleted |
collectLogFiles | Boolean | Flag to specify if log files should be collected from all devices Possible values:
|
shareProfileInformation | Boolean | Flag to specify if Service Now-related information should be shared with JSS for tracking purposes Possible values:
Note: This element is not available in Offline mode. |
connectionStatus | String | Status of connection between Service Now and Juniper Support System (JSS) or Service Now partner (in case of End Customer mode) Possible values—Success, or the reason for connection failure |
maxDaysForAutoSubmitIncident | Integer | Number of days after which an incident is not submitted to JSS by using autosubmit policies |
Produces
- application/vnd.juniper.servicenow.global-setting-management.servicenowmsg +xml;version=1
- application/vnd.juniper.servicenow.global-setting-management.servicenowmsg +json;version=1
Response Elements
Element | Type | Description |
|---|---|---|
msg | String | Status message of the modify global settings job |
Sample Input
Sample XML Input
<globalSettings> <outboundEmailAddress>servicenow@juniper.net</outboundEmailAddress> <dampeningPeriod>None</dampeningPeriod> <deviceSnapshotPurgeTimeInDays>60</deviceSnapshotPurgeTimeInDays> <notSubmittedIncidentPurgeTime>120</notSubmittedIncidentPurgeTime> <submittedIncidentPurgeTime>120</submittedIncidentPurgeTime> <collectLogFiles>true</collectLogFiles> <shareProfileInformation>true</shareProfileInformation> <maxDaysForIncidentSubmissionInAutoSubmitPolicy>3</maxDaysForIncidentSubmissionInAutoSubmitPolicy> </globalSettings>
Sample JSON Input
{
"globalSettings": {
"outboundEmailAddress": "servicenow@juniper.net",
"dampeningPeriod": "None",
"deviceSnapshotPurgeTimeInDays": "60",
"notSubmittedIncidentPurgeTime": "120",
"submittedIncidentPurgeTime": "120",
"collectLogFiles": "false",
"shareProfileInformation": "true",
"maxDaysForIncidentSubmissionInAutoSubmitPolicy": "3"
}
}Sample Output
Sample XML Output
<servicenowmsg> <msg>Global Settings updated successfully</msg> </servicenowmsg>
Sample JSON Output
{
"servicenowmsg": { "msg": "Global Settings updated successfully" }
}
