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Update Advanced Global Settings Configuration

Use this API to update advanced global settings configuration in Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/global-setting-management /updateAdvancedSettings (HTTP method = PUT)

URI Parameters

None

Consumes

application/vnd.juniper.servicenow.global-setting-management.advancedSettings +xml;version=1;charset=UTF-8
application/vnd.juniper.servicenow.global-setting-management.advancedSettings +json;version=1;charset=UTF-8

Request Elements

Element	Type	Description
incidentFiltersAction	String	Action to be taken on JMBs when the JMB does not match any term in any of the incident filter configured in Service Now Possible values: CreateIncident—Create Incident for a JMB DoNotCreateIncident—Do not create an Incident for a JMB
autoSubmitFiltersAction	String	Action to be taken on an incident when the incident does not match any term in any of the incident filter configured in Service Now Possible values: SubmitCase—Submits the incident to Juniper Support Systems (JSS) for creating a case DoNotSubmitCase—Does not submit the incident to JSS for creating a case AssociateToAnExistingCase—Associates the incident to an existing technical support case
suppressedEventsPurgeTime	Integer	Number of days data related to events for which incidents are not created can be stored in the Service Now database. Possible value—1 to 365 days
suppressedEventsJMBPurgeTime	Integer	Number of days JMBs related to events for which incidents are not created can be stored in the Service Now database. Possible value—1 to 365 days Note: The value of suppressedEventsJMBPurgeTime element should be lesser than the value of the suppressedEventsPurgeTime.
updateDirectiveFile	Boolean	Indicates if the directive file can be updated automatically whenever a new version or revision of the directive file is available with JSS. Possible values: True—The directive file is updated automatically when a new version of the directive file is available in JSS False—The directive file is not updated automatically when a new version of the directive file is available in JSS

Produces

application/vnd.juniper.servicenow.global-setting-management.servicenowmsg +xml;version=1
application/vnd.juniper.servicenow.global-setting-management.servicenowmsg +json;version=1

Response Elements

Element	Type	Description
msg	String	Message indicating the result of modifying advanced global settings

Sample Input

Sample XML Input

<advancedSettings>
   <incidentFiltersAction>Do not create Incident</incidentFiltersAction>
   <autoSubmitFiltersAction>Do not Submit Case</autoSubmitFiltersAction>
   <suppressedEventsPurgeTime>20</suppressedEventsPurgeTime>
   <suppressedEventsJMBPurgeTime>19</suppressedEventsJMBPurgeTime>
   <updateDirectiveFile>true</updateDirectiveFile>
</advancedSettings>

Sample JSON Input

{
   "advancedSettings": {
      "incidentFiltersAction": "Do not create Incident",
      "autoSubmitFiltersAction": "Do not Submit Case",
      "suppressedEventsPurgeTime": "20",
      "suppressedEventsJMBPurgeTime": "19",
      "updateDirectiveFile": "true"
   }
}

Sample Output

Sample XML Output

<servicenowmsg>
	<msg>Advanced Settings updated successfully</msg>
</servicenowmsg>

Sample JSON Output

{
  "servicenowmsg": {
    "msg": "Advanced Settings updated successfully"
  }
}

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Related Documentation

Update Advanced Global Settings Configuration

Related Documentation

Modified: 2017-07-18