Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Tech Support Case Management REST API Overview

    Technical support cases fetch all cases for all site IDs present in Service Now. Information is via JSS through internal calls.The case-management resources are available under https://[host]/api/juniper/servicenow.

    URI

    https://[host]/api/juniper/servicenow/case-management (HTTP method = GET)

    Produces

    • application/vnd.juniper.servicenow.case-management+xml;version=1
    • application/vnd.juniper.servicenow.case-management+json;version=1

    Sample Output

    Sample XML Output

    <servicenow-case-management>
         <collection href="/api/juniper/servicenow/case-management/cases" rel="cases"/>
    </servicenow-case-management>
    

    Sample JSON Output

    {
       "servicenow-case-management":{
          "collection":{
             "@href":"/api/juniper/servicenow/case-management/cases",
             "@rel":"cases"
          }
       }
    }

    The tech support case management service provides the following APIs:

    Modified: 2016-08-10