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    Data Confidentiality in a JMB

    Service Automation collects data from a device and submits the data to JSS. To ensure security while collecting JMBs, attachments, or log files from a device, Service Automation uses the HTTPS or SCP protocol to submit the JMBs, attachments, or log files to JSS or a Service Now partner.

    Service Automation provides export options to view data in a JMB that is being shared with JSS or a Service Now partner and various filters to set the level of device data in a JMB that can be shared. This filter is configurable for each organization added to Service Now. The following filters can be configured:

    • Do not send—The JMB is not shared with JSS or a Service Now partner.
    • Send all information except configuration—The JMB is shared with JSS or a Service Now partner without any device configuration information.
    • Send all information with IP Addresses overwritten—The JMB is shared with IP addresses overwritten with asterisks (*).

      The following is a sample of a JMB when the Send all information with IP Addresses overwritten filter is applied:

          <root-authentication>
                      </root-authentication>
                      <name-server>
                          <name>*.*.*.*</name>
                      </name-server>
                      <name-server>
                          <name>*.*.*.*</name>
                      </name-server>
                      <name-server>
                          <name>*.*.*.*</name>
                      </name-server>
                      <name-server>
                          <name>*.*.*.*</name>
                      </name-server>
                      <radius-server>
                          <name>*.*.*.*</name>
                      </radius-server>
      
    • Send all information—The JMB is shared as collected from a device.

      The following is a sample of a JMB when the Send all information filter is applied:

       <authentication-order>radius</authentication-order>
                      <root-authentication>
                      </root-authentication>
                      <name-server>
                          <name>192.0.2.4</name>
                      </name-server>
                      <name-server>
                          <name>198.51.100.68</name>
                      </name-server>
                      <name-server>
                          <name>203.0.113.101</name>
                      </name-server>
                      <name-server>
                          <name>192.0.2.255</name>
                      </name-server>
                      <radius-server>
                          <name>198.51.100.1</name>
                      </radius-server>
    • Only send list of features used—The JMB is shared with the parameters configured without sharing the values configured for the parameters.

      The following is a sample of a JMB when the Only send list of features used filter is applied:

          <root-authentication>
                      </root-authentication>
                      <name-server>
                          <name></name>
                      </name-server>
                      <name-server>
                          <name></name>
                      </name-server>
                      <name-server>
                          <name></name>
                      </name-server>
                      <name-server>
                          <name></name>
                      </name-server>
                      <radius-server>
                          <name></name>
                      </radius-server>
      

    Modified: 2017-06-08