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    Product Health Data Collection Configuration Overview

    Service Now provides the Product health data collection (PHDC) feature to collect product health data (PHD) from managed devices for assessment of devices’ health. PHD is collected from a device by executing pre-defined Junos OS commands. For information about the Junos OS commands, see Commands Used for Collecting PHD from Managed Devices

    You can configure PHDC on Service Now operating in Direct, Partner Proxy or End Customer modes. However, uploading the end-customer product health data to Service Now partner is not supported.

    Product health data collection (PHDC) is configured on Service Now by defining the following:

    • Devices on which PHD should be collected
    • Number of days for which PHD should be collected from the devices
    • Whether PHD data should be submitted to Juniper Support System (JSS)
    • Whether PHD data should be deleted from Service Now once uploaded to JSS
    • Whether IP addresses should be overwritten with asterisks (*) in the PHD files

    PHDC configurations on Service Now can be viewed on the Product Health Data Collection page (Administration > Product Health Data Collection) as shown in Figure 1.

    Figure 1: Product Health Data Collection Page

    Product Health Data Collection
Page

    Table 1 lists the fields on the Product Health Data Collection page.

    Table 1: Fields on the Product Health Data Collection Page

    Field Name

    Description

    Name

    Name of the PHDC configuration

    Status

    Status of the PHDC configuration

    Possible values are:

    • Scheduled—PHD is scheduled to be collected from all devices assigned to the PHDC configuration at the scheduled time.
    • Starting—PHD collection is starting on all devices included in the PHDC configuration.
    • Running—PHD is being collected from all devices included in the configuration.
    • Failed—PHD collection failed in one or more devices included in the configuration.
    • Stopping—PHD collection is being stopped on one or more devices included in the configuration.
    • Stopped—PHD collection is stopped on one or more devices in included in the configuration.
    • Enabling—PHD collection is enabled on one or more devices in the configuration after being disabled.
    • Disabling—PHD collection is being disabled on one or more devices in the configuration.
    • Aborting—PHD collection is being aborted on all devices of the configuration.

    Start Date

    Date and time PHD collection is scheduled to start or PHD collection started

    End Date

    Date and time to end PHD collection or PHD collection ended (if the PHDC status is completed)

    Devices

    Number of devices to which the PHDC configuration is assigned

    Click the link to view the details of devices, the status of PHD collection on the devices and view the PHD files collected from individual devices.

    See Product Health Data Collection Overview for details on the status of PHD collection on a device.

    Domain

    Domain to which the PHDC configuration is assigned

    By default, a PHDC configuration is assigned to the domain in which the user creating the PHDC configuration is logged in.

    Associated Actions

    On the Product Health Data Collection page, you can perform the following actions:

    Modified: 2017-05-28