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    Directive File Overview

    Junos Space Service Now creates off-box Juniper Message Bundle (JMB) by using a directive file (directive.rc). The directive file stores a list of devices for which Service Now can generate JMBs without using the AI-Scripts (off-box JMBs) installed on the devices.

    Service Now provides a default directive file. The directive file is updated automatically to include support for new devices using updates from Juniper Support System (JSS). For Service Now operating in Offline mode, Juniper Networks provides the directive file by e-mail, which can be manually uploaded to Service Now. For Service Now operating in End Customer mode, updates, if any, are received from the Service Now partner once every 24 hours and the directive file is updated. Service Now does not verify the contents of the directive file that you upload, but only validates the version of the directive file. Therefore, we recommend that you do not modify the directive file.

    Modified: 2017-05-29