Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Reordering Auto Submit Filters

    Order of a filter indicates the order in which a filter is applied to incidnets. A filter with order 1 is applied to an incident before applying a filter with order 2. By default, a new filter is assigned the least order (highest order number). Service Now provides the Re-order action to reorder the auto submit filters.

    To reorder one or more auto submit filters:

    1. In the Service Now navigation tree, click Administration > Incident Filters.

      The Auto Submit Filters dialog box appears as shown in Figure 1.

      Figure 1: Re-order Filters Dialog Box for Reordering Auto Submit Filters

      Re-order Filters
Dialog Box for Reordering Auto Submit Filters
    2. Select a filter that you want to reorder and select the up or down arrow present above the list of filters to move the filter in the upward or downward direction.

      As the filter is moved, its order also changes. The order of the filter increases when the filter is moved in the upward direction and decreases when the filter is moved in the downward direction.

    3. Click Save.

      The new order of the filters is saved and reflected on the Auto Submit Filters page.

    Modified: 2017-07-04