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    Enabling Auto Submit Filters

    After you create an auto submit filter, you must enable the filter before it is applied to an incident. Service Now provides the Enable action to enable auto submit filters. The Status column on the Auto Submit Filters page displays whether the auto submit filter is enabled or disabled.

    To enable one or more auto submit filters:

    1. In the Service Now navigation tree, click Administration > Incident Filters.

      The Auto Submit Filters dialog box appears as shown in Figure 1.

      Figure 1: Enable Auto Submit Filters Dialog Box

      Enable Auto Submit Filters
Dialog Box
    2. Select one or more filters that you want to enable and select Enable from the Actions or the right-click menu.

      The Enable Auto Submit Filters dialog box appears.

    3. Click Enable to enable the selected filters.

      The status of the selected filters is changed to enabled on the Auto Submit Filters page.

    Modified: 2017-05-28