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    Configuring Advanced Filter Settings

    Advanced filter settings define the action that Service Now should take when a JMB or an incident does not match any of the defined incident or auto submit filters. You can define the advanced filter settings under Global settings

    To define advanced filter settings:

    1. In the Service Now navigation tree, click Administration > Global Settings > Advanced Settings.

      The Advanced Settings page appears.

    2. On the Advanced Settings page, do the following:
      • Select a default action for incident filters in the Incident Filters Default Action drop-down list—Create Incident, Do not Create Incident.
      • Select a default action for auto submit filters in the Auto Submit Filters Default Action drop-down list—Submit Case, Do Not Submit Case.
      • Enter the number of days suppressed events can be stored in the Service Now database before they are deleted in the Suppressed Events Purge Time (in days).

        Note: When ever the suppressed events are purged or deleted, the associated JMBs are also purged or deleted. However, if suppressed JMBs are deleted, the suppressed events are not deleted.

      • Enter the number of days suppressed JMBs can be stored in the Service Now database before they are deleted in the Suppressed Events JMB Purge Time (in days).
      • Clear the Update Directive File From Juniper Support System check box to avoid the directive file from being updated automatically. By default, the Update Directive File From Juniper Support System check box is selected the directive file in Service Now is automatically updated when a newer version of the file is available in JSS.
    3. Click Save to save the changes.

      A confirmation message appears indicating that the changes are successfully saved.

    Modified: 2017-06-06