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Installation and Upgrade Instructions

This section discusses the prerequisites for installing and the upgrade path Junos Space Service Now and Junos Space Service Insight applications.

Prerequisites for Installing Junos Space Service Now Release 17.1R1 and Junos Space Service Insight Release 17.1R1

You can download and install Service Now Release 17.1R1 and Service Insight Release 17.1R1 on Junos Space Network Management Platform Release 16.1R1 or later.

Alternatively, if you have an earlier release of Service Now and Service Insight already installed, upgrade them to Service Now Release 17.1R1 and Service Insight Release 17.1R1. For information about compatibility of Service Now and Service Insight with Junos Space Network Management Platform, see Junos Space Application Compatibility. For instructions about installing, upgrading, or uninstalling Junos Space Service Now and Service Insight, see Installing Junos Space Service Now and Junos Space Service Insight Applications, Upgrading Junos Space Service Now and Junos Space Service Insight Applications, and Uninstalling Junos Space Service Now and Junos Space Service Insight Applications in the Junos Space Service Automation Administration Guide.

Upgrade Path to Service Now Release 17.1R1 and Service Insight Release 17.1R1

To upgrade to Service Now Release 17.1R1 and Service Insight Release 17.1R1, use one of the following paths:

Note: The release numbers such as SN/SI 16.1R1/16.1R2 (Platform 16.1R1/ 16.1R2) in the following list indicate Service Now Release 16.1R1 and Service Insight Release 16.1R1 or Service Now Release 16.1R2 and Service Insight Release 16.1R2 installed on Junos Space Platform Release 16.1R1 or Junos Space Platform Release 16.1R2.

  • SN/SI 15.1R2/15.1R3/15.1R4 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2/16.1R1/16.1R2) > SN/SI 16.2R1 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2) > SN/SI 16.2R2 (Platform 15.2R1/15.2R2/16.1R1/16.1R2) > SN/SI 17.1R1 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2)
  • SN/SI 16.1R1/16.1R2 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2/16.1R1/ 16.1R2) > SN/SI 16.2R1/16.2R2 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2) > SN/SI 17.1R1 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2)
  • SN/SI 16.1R1/16.1R2/16.2R1/16.2R2 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2) > SN/SI 17.1R1 (Platform 15.2R1/15.2R2/16.1R1/ 16.1R2)

AI-Scripts Release Bundled with Service Now

Service Now Release 17.1R1 is bundled with AI-Scripts Release 7.0R1.0.

Modified: 2018-03-20