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    Testing the Connection to JSS

    From the Organizations page, you can test the connection of every organization with Juniper Support Systems (JSS).

    To test an organization’s connectivity with JSS:

    1. From the Service Now navigation tree, select Administration > Organizations.

      The Organizations page appears.

    2. Select the organization whose connection to JSS you want to test.
    3. Click Check Status from either the Actions list or the right-click menu.

      The Test Connection dialog box displays the result of the test connection to JSS, as a success or a failure.

      Figure 1: Test Connection Dialog Box

      Test Connection Dialog Box

      In case of a failure, a description appears stating the reason for the connection failure.

    4. Click Close to return to the Organizations page.

    Note: You cannot check the connectivity status when Service Now is operating in the Offline mode.

    Modified: 2016-08-11