Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All
     

    Related Documentation

     

    JMBs with Errors

    Service Now considers a Juniper Message Bundle (JMB) as erroneous if it does not comply with the standard data structure that Service Now accepts or if the Manifest section of the JMB is incorrect. From AI-Scripts Release 4.0, an incomplete Trend Data section or an incomplete attachment in the Attachment section in the JMB is ignored.

    Service Now identifies the JMBs with errors and displays them on the JMB Errors page. You can download up to five JMB files at a time and also delete them from the Service Now database. We recommend that you open a case with JSS for JMBs with errors.

    Refer to the following topics to download or delete JMBs with errors:

    Downloading JMBs with Errors

    When you download a JMB, it is saved as a zip file. You can download up to five JMBs with errors at a time.

    To download JMBs with errors:

    1. From the Service Now navigation tree, select Service Central > JMB Errors.

      The JMB Errors page appears.

    2. On the JMB Errors page, select the JMBs that you want to download.
    3. From the Actions menu, select Download JMB Errors. Alternatively, right-click the selected JMBs and select Download JMB Errors.

      The Download JMB Errors dialog box appears as shown in Figure 1.

      Figure 1: Download JMB Errors Dialog Box

      Download JMB Errors Dialog Box

    4. Click the Click here to download JMB Error files link to save the selected JMBs with errors.

      Your browser opens a dialog box prompting you to open or save the zip file.

    5. Select Save to save the file on your local system.
    6. Click OK.

      A dialog box appears to allow you to browse the location where you want to save the file.

    7. Click Save.

      The file is saved on your local system.

    Deleting JMBs with Errors

    You can delete multiple JMBs with errors at the same time.

    To delete JMBs with errors:

    1. From the Service Now navigation tree, select Service Central > Incidents > JMB Errors.

      The JMB Errors page appears.

    2. On the JMB Errors page, select one or more JMBs that you want to delete.
    3. From the Actions menu, select Delete. Alternatively, right-click and select Delete.

      The Delete Error JMB dialog box prompts you to confirm the deletion.

    4. Click Delete.

      The selected JMBs with errors are deleted from the Service Now database and they no longer appear on the JMB Errors page.

     

    Related Documentation

     

    Modified: 2016-08-11