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    Modifying an E-mail Template

    Using Service Now, you can modify the contents of e-mail templates. An e-mail template for an end customer contains $ variables and static content. $ variables cannot be modified but can be removed. All other static content can be modified on a template.

    To modify an e-mail template:

    1. From the Service Now navigation tree, select Administration > Email Templates.

      The Email Templates page appears.

    2. Select the e-mail template whose content you want to modify and select Modify from either the Actions list or the right-click menu.

      If a template contains HTML table, then the Template contents field is followed by table columns in a grid separately. You can remove a column from the template by clearing the check box for that column. The column can be added again by selecting it again.


    Modified: 2016-08-11