Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Creating a Device Group

    You can use device groups to group devices within an organization. Only users with Service Now administrator privileges can create device groups and add devices to them. A device added newly to Service Now is assigned to the default device group.

    Device Group in Direct mode:

    • When a new organization is created, Service Now automatically creates a device group and associates it with the organization.
    • You can edit and delete device groups that Service Now creates for the organization.

    Device Group in Partner Proxy Mode:

    • When a new organization is created, Service Now automatically creates a default device group and associates it with the organization.
    • A default device group is generated by Service Now for the first organization created by an end customer.
    • Devices added by end customers are automatically added to the default device group.
    • Administrators can edit but not delete the default device group of end customers.

    To create a device group:

    1. From the Service Now navigation tree, select Administration > Device Groups > Create Device Group.

      The Create Device Group page appears.

      Figure 1: Create Device Group Page

      Create Device Group Page
    2. Enter a name for the device group within the Name field.
      The name must contain only alphanumeric characters (a-z, A-Z, 0-9). It cannot contain special characters such as underscores (_), spaces, or hyphens (-). The maximum number of characters allowed is 64.
    3. In the Organizations list, select an organization for this device group.

      If you want to associate the device group with a new organization, click New Organization and configure an organization. See Adding an Organization to Service Now for configure an organization.

    4. Select the devices that you want to add to this device group from the Select Device to add them to the Device Group section.
    5. Click Add.

      The selected devices are added to the device group. To verify if the devices are added, you can view the details of the device group in the Device Groups page.

    Modified: 2016-08-11