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    Uploading Core Files Generated for Events

    You can configure Service Now to upload core files that are generated for an event or that are related to an event. A core file is generated when a fault occurs on a device. You can upload specific core files to Juniper Support System (JSS) either when a case is submitted for an event or after the case is opened for the event. A Service Now end customer can upload core files to the Service Now partner,

    To upload core files:

    1. From the Service Now navigation tree, select Administration > Global Settings> Core File Upload Configuration.

      The Core File Upload Configuration page appears.

      Figure 1: Core File Upload Configuration Page

      Core File Upload Configuration
    2. Select the upload preference from the Core File Upload Preference drop-down list.

      The available options are:

      • Anonymous FTP directly from device: This option enables you to upload core files directly from the device to FTP server.
      • Disabled-Core Files uploaded manually: This option enables you to manually upload the core files for a case to JSS.
      • Secure FTP upload through Service Now: This option enables you to upload core files directly from the device to Juniper SFTP server through Service Now.
      • Both FTP & SFTP: If this option is selected, Service Now tries to upload core files from the device to the FTP server. If this fails, then Service Now tries to upload the core files to SFTP server.

        Note: If you select this option, the credentials for FTP and SFTP servers are automatically populated.

    3. Enter the required parameters in the respective fields.
    4. Click Submit.

      Note: For Service Now operating in End Customer mode, these fields are disabled. In the End Customer mode, the values for all the fields are retrieved from the partner. The Update Credentials field is available to update the credentials from the associated Service Now partner.

    5. Click Check SFTP Server to verify the connectivity of the SFTP server.

    Modified: 2016-08-11