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    Uninstalling an Event Profile from a Device

    You can use Service Now to uninstall event profiles from managed devices. You cannot uninstall event profiles from devices that do not have proper login credentials. Service Now uses Device Management Interface (DMI) to install and uninstall event profiles from devices. DMI is an extension to the NETCONF network management protocol.

    Note: A Service Now partner cannot uninstall event profiles from a Service Now end-customer’s devices.

    To uninstall event profiles from a managed device:

    1. From the Service Now navigation tree, select Administration > Service Now Devices.

      The Service Now Devices page appears.

    2. Select the device from which you want to uninstall the event profile.
    3. From the Actions menu, select Device Operations > Uninstall Event Profile. Alternatively, right-click the device and select Device Operations > Uninstall Event Profile.

      The Uninstall Event Profile dialog box appears as shown in Figure 1.

      Figure 1: Uninstall Event Profiles Dialog Box

      Uninstall
Event Profiles Dialog Box
    4. Select the Partial Un-install of scripts(Supported in AI-Script 5.0 and above versions) to avoid the AI-Scripts configuration from being modified when uninstalling the event profile from the device.

      Note: If you uninstall AI-Scripts Release 5.0 or later with the Partial Un-Install of scripts(Supported in AI-Script 5.0 and above versions) option cleared, ensure that the AI-Scripts configuration is deleted manually by executing the /var/db/scripts/remove-jais.slax script to avoid errors while committing the next AI-Scripts configuration (during installation or upgrade).

    5. Click Submit. A job to uninstall the event profile is initiated.

      Click the job ID link to view the status of the job.

    Modified: 2016-08-11