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    Running an Organization in Test Mode

    While configuring an organization, you can enable test mode so that you can submit cases as test cases and avoid the processing of production incident cases. In this mode, the synopsis of the incident that is submitted to JSS is appended with [Test ].

    To run an organization in test mode:

    1. From the Service Now navigation tree, select Administration > Organizations.

      The Organizations page appears.

    2. Select the organization that you want to place in test mode, and select Modify Organization from either the Actions list or the right-click menu.

      The Modify Connected Member dialog box displays the parameters of the selected organization.

    3. Select Test Cases from the Submit Cases as list.
    4. Click Submit.

      This action ensures that incidents that are submitted to JSS are considered as incidents submitted for testing purposes.

    Modified: 2016-08-11