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    BIOS Validation Overview

    Using Junos Space Service Now, you can analyze the BIOS image installed on a device running Junos OS and verify the integrity of the BIOS image. When you enable and configure BIOS validation on a device, AI-Scripts installed on the device collect the BIOS image data from the device. In response to the BIOS image data collected, BIOS validation incidents are created in Service Now and the collected BIOS data is submitted to Juniper Support System (JSS) to create a BIOS Health Check case. In response to the BIOS Health Check case, JSS validates the BIOS image data from the device and sends the validation result to Service Now.

    A Service Now partner can accept or reject data for BIOS validation sent by a Service Now end customer. If a Service Now partner chooses to accept the data for BIOS validation from a Service Now end customer, the Service Now end customer submits the BIOS data to the Service Now partner which in turn submits the BIOS data to JSS for validation. If the Service Now partner chooses not to accept BIOS validation data from a Service Now end customer, the option to configure BIOS data validation is disabled on the Service Now end customer. For information about disabling BIOS validation on a Service Now end customer, see Adding an End Customer to Service Now Configured in Partner Proxy Mode.

    Before you configure BIOS validation, you must accept the BIOS legal notice. The BIOS legal notice is presented to you when you configure BIOS validation for the first time on a Service Now device on a fresh Service Now installation. The BIOS legal notice is also presented when you remove all devices from Service Now and configure BIOS validation after adding the device back to Service Now.

    Figure 1 and Figure 2 show the legal notice displayed on Service Now operating in Partner Proxy and End Customer modes.

    On its dashboard, the Device Analysis task displays the status and results of the BIOS validations for all managed devices. Service Now compares the BIOS images received from different devices in a day and submits only the unique BIOS images to JSS for creating BIOS Validation cases; that is, if the same BIOS image is received from thousand managed devices in a day, thousand different incidents are created on Service Now, but only the unique BIOS image is submitted to JSS and one case is created for BIOS validation. If two unique BIOS images are received from managed devices in a day, the two unique images are submitted to JSS and two cases for BIOS validation are created. A maximum of hundred BIOS Health Check cases can be submitted to JSS from an organization in any given day.

    To view the status of BIOS validation, on the Service Now navigation tree, select Service Central > Device Analysis > BIOS Validations. The BIOS Validations page appears.

    Table 1 lists the information displayed by the BIOS validations report.

    Table 1: BIOS Validations Field Descriptions

    Field Name

    Description

    Incident Details

    Organization

    Organization to which the device for which BIOS validation was performed belongs

    Device Group

    Device group to which the device for which BIOS validation was performed belongs

    Connected Member

    End customer to which the device belongs if Service Now is operating in Partner Proxy mode

    Device

    Device for which BIOS validation was performed

    Product

    Product family to which the device belongs

    Entity

    Routing Engine of the device for which BIOS validation was performed

    Junos Version

    Version of Junos OS installed on the device

    Occurred

    Date and time when data about BIOS running on the device was collected.

    Status

    Status of BIOS validation:

    • Pending Submission—Service Now has received data for BIOS validation from the device; the data is yet to be submitted to Juniper Support System (JSS).
    • Pending Case Creation—BIOS validation data of the device is received by JSS; JSS is yet to create a case for the received data.
    • Case Created—JSS has created a case for the BIOS validation data received for the device.

      Note: This status is not applicable when Service Now is operating in End Customer mode.

    • Case Creation Failed—JSS failed to create a case for the BIOS validation data received for the device.

      Note: This status is not applicable when Service Now is operating in End Customer mode.

    • Submission Failed—Service Now is unable to submit the BIOS validation data of the device to JSS.
    • Validation Success—Validation of BIOS data by JSS was successful.
    • Out for Extended Review—The BIOS validation encountered issues and the BIOS data is sent to the device team for further review.

    Attachment Details

    Attachment

    Name of the attachment file

    You cannot view the contents of the attachment file.

    Attachment Size (in bytse)

    Size of the attachment file in bytes

    Command

    Command issued on the device to obtain the attachment file

    Read Status

    Status of reading the attachment from the device

    Remarks

    Remarks about the attachment.

    Log File Details

    Log File

    The system log file collected as part of BIOS validation

    You cannot view the contents of the system log files.

    Log File Size (in bytes)

    Size of log files in bytes.

    Read Status

    Status of reading the log files

    Remarks

    Remarks about the log files.

    From the BIOS Validations page, you can perform the following:

    Modified: 2016-08-11