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    Organizations Overview

    An organization in Service Now represents a unique site ID in the Customer Relationship Manager (CRM) of the Juniper Support System (JSS). JSS identifies a Service Now application by using the site ID of the organization configured on the Service Now application. An organization is configured on Service Now by providing a site ID and credentials (username and password) for the site ID. The site ID, username, and password are provided by Juniper Networks or by a Service Now partner (in case of end-customer Service Now installation). When Service Now submits incidents for creating cases, the cases are created and associated with the site ID of the organization configured on Service Now.

    A Service Now partner can manage multiple organizations using a single Service Now installation. This is done by dividing the network into multiple logical customer sites and assigning each customer site to an organization. To communicate with JSS, a Service Now organization requires a site ID, login name, and password. The login name must be a contact associated with the site ID.

    Device groups are used to group devices within an organization. By associating an organization with one or more device groups, you can maintain groups of devices with similar attributes or uses. Using device groups, you can control the access that users have over devices. See Device Groups Overview .

    For more information about creating device groups, see Creating a Device Group .

    While you configure organizations to run Service Now in a preproduction environment, you can avoid the processing of production incident cases by running an organization in test mode. In this mode, the synopsis of the incident is appended with [Test ] so that JSS recognizes it as a test case and does not process it.

    Service Now organizations are displayed in the Organizations page in the tabular format as shown in Figure 1.

    Figure 1: Organizations Page

    Organizations Page

    Table 1 describes the fields displayed in the tabular view of the Manage Organizations page and in the Organizations Details dialog box.

    Table 1: Organization Column Descriptions

    Column Name

    Description

    Name

    Name of the organization

    Site ID

    Identifier for the Customer Site in the Customer Relationship Manager (CRM) of JSS

    Submit Cases As

    Specifies if the cases from a production environment should be submitted to JSS as a real case or a test case

    The synopsis of a test case sent to JSS is appended with [Test Mode]. When Service Now is in Offline mode, this column is empty.

    Platform Version

    Version of Junos Space Network Management Platform used

    In a Service Now partner, for an end customer organization, this field displays the version of Junos Space platform used by the end customer.

    Service Now Version

    Version of Service Now used

    In a Service Now partner, for an end-customer organization, this field displays the version of Junos Space platform used by the end customer.

    User Name

    Username to identify the user for communications with the JSS while creating cases or checking for updates

    You do not need to enter a user name or password if Service Now is in the offline mode.

    Connection Status

    Status of the connection between the Service Now and JSS or Service Now partner

    JMB Filter Level

    (Only visible in the Detail Summary dialog box, which opens when you double-click the organization)

    Filter for device configuration information in a JMB to be shared with JSS

    On the Organizations page, you can perform the following actions:

    Modified: 2016-08-11