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    E-mail Templates Overview

    You can use Service Now to send notification for an event through e-mail. Service Now has default e-mail templates whose contents can be modified. However, you cannot modify or delete the default template files. As an administrator, you can update or configure the e-mail content sent to the users during notification.

    E-mail templates provide the format for sending e-mail notifications for events to users. There is a default E-mail template for various situations such as for sending notifications listing the devices for which technical support contract licenses are to be expired in 60 days or for sending notifications listing the devices that are sending device snapshots.

    Service Now displays two types of templates: license specific and generic e-mail templates. The display of templates is based on the mode in which Service Now is operating. If Service Now is installed in Standard mode, templates relevant to Standard mode are displayed. If Service Now is installed in Partner Proxy mode, templates relevant to that mode are displayed.

    Figure 1: E-mail Templates Page

    E-mail Templates Page

    From the e-mail templates page in Service Now, you can perform the following tasks:

    Modified: 2016-08-11