Related Documentation
Viewing Product Health Data Files Collected from a Device
Junos Space Service Now stores product health data (PHD) as PHD files in the Service Now database. From the database, these files are uploaded to Juniper Support System (JSS) for assessment. To view the list of PHD files in the Service Now database, use the View all PHD for this device page, shown in Figure 1. You also use this page to download, export, and delete the PHD files.
You can access the View All Product Health Data Files page from the Product Health Data Devices task or the Product Health Data Collection task of the Service Now navigation tree.
Figure 1: View All Product Health Data Files Page
Table 1: Fields on the View All Product Health Data Files Page
Field Name | Description |
|---|---|
File Name | Name of the PHD file The name is specified in the following format: hostname-sys_phdc_jmb_ais_health_yyyymmdd_hhmmss,where
|
PHDC Name | PHDC configuration used to collect PHD |
Received | Date and time when Service Now collected PHD |
File Size (Bytes) | Size of the PHD file in bytes |
Read Status | Read status of PHD from the device Possible values:
|
Upload Status | Status of uploading PHD files to JSS:
|
Remarks | Remarks about a failed condition such as failure to read PHD from the device or upload a PHD file to JSS |
To view the PHD files collected from a device:
- To access the View All Product Health Data Files page
from the Product Health Data Devices task:
- From the Service Now navigation tree, select Service
Central > Device Analysis > Product Health Data Devices.
The Product Health Data Devices page appears.
- Click the View link of the device for which
you want to view PHD files.
The View All Product Health Data Files page appears.
- From the Service Now navigation tree, select Service
Central > Device Analysis > Product Health Data Devices.
- To access the View All Product Health Data Files page
from the Product Health Data Collection task:
- From the Service Now navigation tree, select Administration
> Product Health Data Collection.
The Product Health Data Collection page appears.
- Click the link in the Devices field of a PHDC configuration.
The View All Devices of this PHDC page appears as shown in Figure 2. The View All Devices of this PHDC page displays the number of PHD files collected for each device assigned to the PHDC configuration.
Figure 2: View All Devices of this PHDC Page
- Click the link in the Total Files Available field for
the device for which you want to view the PHD files.
The View All Product Health Data Files page appears.
- From the Service Now navigation tree, select Administration
> Product Health Data Collection.
- To access the View All Product Health Data Files page
from the Product Health Data Devices task:
- On the View All Product Health Data Files page, click one or more files that you want to select for download.
- Right-click the selection and select Download Product
Health Data File.
The Download Product Health Data Files dialog box appears.
- Click the Download button.
The Product Health Data Files Download Job Status dialog box appears. The dialog box displays the Download link after the download job is complete.
- Click the Download link.
The dialog box of your browser to open or save the file appears.
- Click the option to open or save the downloaded file.
The product health data file is downloaded as a
*.zipfile. - Extract the PHD file and view the contents on any text editor such as Notepad or Wordpad.
