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Get All End-customer Cases

Use this API to retrieve all end-customer cases from Junos Space Service Now.

URI

https://[host]/api/juniper/servicenow/endcustomer-case-management/cases (HTTP method = GET)

Consumes

None

Produces

application/vnd.juniper.servicenow.eccase-management.cases+xml;version=3
application/vnd.juniper.servicenow.eccase-management.cases+json;version=3

Response

Element	Type	Description
uri	String	Link to the end-customer case collection
size	Intger	Number of records in the collection
case	case	An end-customer case
href	String	Link to an individual end-customer case
uri	String	URI of the end-customer case
connectedMember	String	End customer for which the case was created
caseId	String	ID of the end-customer case
deviceSerialNumber	String	Serial number of the end-customer device for which this case was created
caseStatus	String	Status of the case
problemSynopsis	String	Brief description of the event that led to the creation of this case
priority	String	Priority of the case The possible values are: Critical High Medium Low
createTime	String	Date and time the case was created
caseLink	String	Link to the case
caseType	String	Type of case created: Event—Case created for events that occurred on devices Event RMA—Case created for Return Materials Authorization (RMA) events that occurred on device On-demand—Case created for on-demand incidents On-demand RMA—Case created for on-demand RMA incidents BIOS Health Check—Case created for analyzing BIOS running on devices AIS Health Check—Case created for AIS health check event on devices Event (Low End)—Case created for events that occurred on low end devices, such as SRX100 or SRX220 Other—Case created for events not reported through Service Now

Sample Output

Sample XML Output

<cases uri="/api/juniper/servicenow/endcustomer-case-management/cases" size="1">
   <case href="/api/juniper/servicenow/endcustomer-case-management/cases/3014664" uri="/api/juniper/servicenow/endcustomer-case-management/cases/3014664" key="3014664">
      <connectedMember>test</connectedMember>
      <caseId>test-123</caseId>
      <caseStatus>Created</caseStatus>
      <deviceSerialNumber>AJ4410AA0031</deviceSerialNumber>
      <problemSynopsis>Service Now on-demand case</problemSynopsis>
      <priority>Low</priority>
      <createTime>2014-12-18 10:57:16 IST</createTime>
      <caseType>On-demand</caseType>
   </case>
</cases>

Sample JSON Output

{
  "cases": {
    "@uri": "/api/juniper/servicenow/endcustomer-case-management/cases",
    "@size": "1",
    "case": {
      "@href": "/api/juniper/servicenow/endcustomer-case-management/cases/3014664",
      "@uri": "/api/juniper/servicenow/endcustomer-case-management/cases/3014664",
      "@key": "3014664",
      "connectedMember": "test",
      "caseId": "test-123",
      "caseStatus": "Created",
      "deviceSerialNumber": "AJ4410AA0031",
      "problemSynopsis": "Service Now on-demand case",
      "priority": "Low",
      "createTime": "2014-12-18 10:57:16 IST",
      "caseType": "On-demand" 
     }
   }
}

Error Codes

Message	Description
204 No Content	No end-customer cases found.
403 Forbidden	Service Now is not running in Partner Proxy mode.

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Related Documentation

Get All End-customer Cases

Related Documentation

Modified: 2016-08-10