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    Get User-Uploaded Attachments for a Tech Support Case by ID

    Use this API to retrieve information about attachments uploaded to technical support cases by users.

    URI

    https://[host]/api/juniper/servicenow/case-management/cases/{id} /userUploadedAttachments (HTTP method = GET)

    URI Parameters

    Parameter

    Type

    Required

    Description

    id

    Integer

    Yes

    ID of the Tech Support Case for which information about a user-uploaded attachment is to be retrieved

    Consumes

    None

    Produces

    • application/vnd.juniper.servicenow.case-management.attachments+xml;version=1
    • application/vnd.juniper.servicenow.case-management.attachments+json;version=1

    Response Elements

    Element

    Type

    Description

    attachments

    String

    Link to the collection of attachments present for an incident

    attachment

    String

    An attachment in the collection

    uri

    String

    URI of the attachment

    id

    Integer

    ID of the attachment

    attachmentName

    String

    Name of the attachment

    size

    Integer

    Size of the attachment in bytes

    readStatus

    String

    Status of reading the attachment from the device

    Possible values—Success and Failure:

    remarks

    Remarks about the read status of the attachment

    uploadStatus

    String

    Status of uploading the attachment to Juniper Support System (JSS)

    Possible values—Uploaded and Not Uploaded

    uploadedBy

    User who uploaded the attachment

    Sample Output

    Sample XML Output

    <attachments uri="/api/juniper/servicenow/case-management/cases/720903/userUploadedAttachments">
    <attachment id="786436">
    <attachmentName>test.txt</attachmentName>
    <size>681</size>
    <readStatus>Success</readStatus>
    <remarks/>
    <uploadStatus>Success</uploadStatus>
    <uploadedBy>super</uploadedBy>
    </attachment>
    </attachments>
    

    Sample JSON Output

    Modified: 2016-12-06