Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Junos Space Service Now Global Settings Overview

    After Junos Space Service Now is installed and configured to operate in a specific mode, the Global Settings task of the Service Now GUI lets you perform the following:

    • Test and verify connection of Service Now with Juniper Support System (JSS) if Service Now is operating in Partner Proxy or Direct mode and test connection with the Service Now partner if Service Now is operating in End Customer mode.
    • Configure outbound mail address.
    • Configure purge time for device snapshots, incidents that are submitted, incidents that are not submitted, product health data, and device log files.
    • Configure the time period for which no incident is created in Service Now when an event reoccurs on a device.
    • Configure if you want to share Service Now profile information.
    • Configure if you want to collect log files from all the managed devices

    Note: You must have Service Now Administrator privileges to configure global settings.

    Figure 1 shows the Global Settings Page.

    Figure 1: Global Settings Page

    Global Settings Page

    The Service Now Global Settings page provides options to a Service Now end customer to import and install SSL certificates from a Service Now partner to establish secured connection with the Service Now partner. For information about installing SSL certificate of a Service Now partner, see Installing the SSL Certificate on a Service Now End Customer.

    After a connection is established between Service Now application operating in End Customer mode with the Service Now partner, you can add an organization using the credentials provided by the Service Now partner. For information about adding an organization, see Adding an Organization to Service Now. After the connection of the organization is validated, you can submit incidents and iJMBs to the Service Now partner.

    If you select the Share Service Now Profile Information option on the Global Settings page, you can periodically send data related to incident activities, devices, event policies, and Junos Space operations to JSS or a Service Now partner. Service Now uploads the data in an XML file and sends the XML file to JSS by using MetadataUploadRequest. These files are uploaded to JSS once a week.

    Information about the following elements is collected in the XML file.

    • Fabric nodes
    • Application summaries
    • Devices
    • Organization
    • Event profiles
    • Incidents

    Table 1: XML File Information

    SpaceInfo—Specifies information about Junos Space

    FabricInfo—Specifies information about a node in Junos Space fabric

    • RowID: ID of the element
    • Name of the fabric node: Name of the fabric node
    • Status: Status of the fabric node
    • CPU: Percentage of CPU used by the fabric node
    • RAM: Percentage of RAM used by the fabric node
    • Disk: Percentage of disk used by the fabric node
    • AppLogic: Specifies whether the application logic function is up or down on the node
    • Database: Specifies whether the database function is up or down on the node
    • LoadBalancer: Specifies whether the load balancing function is up or down on the node
    • HardwareModel: Hardware model of the fabric node
    • SoftwareVersion: Version of software installed on the fabric node
    • IsMasterNode: This value is set to true only if the fabric node is the primary node
    • IsVIPNode: This value is set to true only if the fabric node is a VIP node

    ApplicationSummary—Specifies information about the applications installed on Junos Space

    • Application: Container tag for application information
    • RowID: ID of the element
    • AppName: Name of the application
    • AppVersion: Version of the application
    • ReleaseType: Release type of the application
    • Build: Build number of the application
    • IsEnabled: This value is set to true only if the application is enabled in Junos Space.
    • Date: Date and time of collecting application summary information

    DevicesInfo—Specifies Information about the devices managed by Junos Space Network Management Platform

    • Device: Container tag for device information
    • RowID: ID of the element
    • OSVersion: Version of Junos OS installed on the device
    • Product: Product type of the device
    • SchemaVersion: Version of the Junos OS schema
    • ConnectionStatus: Status of the connection between Junos Space and the device
    • PrimarySiteID: Default site ID of the organization to which the device belongs
    • SiteID: Site ID of the organization to which the device belongs
    • AIScriptVersion: Version of AI-Scripts installed on the device
    • IsMangedBySN: Specifies whether the device is managed by Service Now; true indicates that the device is managed by Service Now.
    • ProfileName: Name of the event profile installed on the device
    • SerialNumber: Serial number of the device
    • RoutingEngine: In case of dual Routing Engines, this element specifies the primary Routing Engine.

    ApplicationDetails—Specifies detailed information about the application installed on Junos Space. Currently, only Service Now is supported.

    • Application name: Name of the application

    OrganizationInfo—Specifies information about the organizations in Service Now

    • TotalConnectedMembers: Total number of connected members connected to the partner Service Now
    • Organization: Container tag for organization information
    • RowID: ID of the element
    • Name: Name of the organization
    • PrimarySiteID: Primary site ID of the organization
    • SecondarySiteIDs: List of secondary site IDs of the organization
    • UserName: Username of the organization
    • ConnectionStatus: Connection status of the organization
    • JMBFilterLevel: Filter level of the JMB
    • Status: Case submission status
    • IsConnectedMember: This value is set to true only if it is a connected member.

    EventProfilesInfo—Specifies information about the event profiles installed on the devices

    • EventProfile: Container tag for the event profile information
    • RowID: ID of the element
    • Name: Name of the event profile that is installed
    • EventsIncluded: Total number of events included in the event profile
    • EventsExcluded: Total number of events excluded from the event profile
    • AIScriptVersion: Version of the AI-Scripts bundle from where the profile is created
    • TotalEventsInBundle: Total number of events in the AI-Scripts bundle
    • EventsWithNoIncidents: Total number of events in the profile for which no incidents are reported to Service Now
    • TotalIncidents: Total number of incidents in Service Now for this profile
    • AssociatedDevicesCount: Total number of devices on which this event profile is installed
    • EventsInfo: List of events present in this event profile

    IncidentsInfo—Information about incidents in Service Now that are in the initial state

    • Incident: Container tag for incident information
    • RowID: ID of the element
    • ID: Incident ID. This is a CDATA section.
    • Synopsis: Incident synopsis. This is a CDATA section.
    • ProblemDescription: Problem description of this incident
    • Organization: Name of the organization with which this device is associated in Service Now
    • PrimarySiteID: Primary site ID of the organization to which this device belongs
    • SiteID: Site ID of the organization to which this device belongs
    • Priority: Priority of the incident
    • Severity: Severity of the incident
    • Type: Type of the incident
    • DefectType: Type of defect that caused this incident
    • EventType: Event type that caused this incident
    • DeviceSerialNumber: Serial number of the device on which this incident occurred
    • Release: Junos OS release installed on the device
    • Version: Junos OS release version installed on the device
    • Product: Product type of the device
    • Platform: Platform type of the device

    Table 2 describes the command buttons on the Global Settings page.

    Table 2: Global Settings Command Buttons

    Button Name

    Description

     

    Enabled/Disabled

    Results

    Help icon for the Global Settings page

     

    Enabled if you have administrator privileges

    Displays information collected for the metadata

    Submit

    Saves any modified Service Now global settings values and updates the Service Now application with these new values

     

    Enabled if you have administrator privileges

    Saves settings that were modified

    Test Connection

    • In Direct and Partner Proxy modes, verifies the organization’s connectivity with JSS
    • In end customer mode, verifies the organization’s connectivity with the Service Now partner
     

    Enabled if you have administrator privileges

    Displays the Connection Status as Success or Failed

    Cancel

    Withdraws the submission of modified settings

     

    Navigates back to the Global Settings page without saving the entries

    Modified: 2016-08-14