Junos Space Service Now Global Settings Overview
After Junos Space Service Now is installed and configured
to operate in a specific mode, the Global Settings task of the Service
Now GUI lets you perform the following:
- Test and verify connection of Service Now with Juniper
Support System (JSS) if Service Now is operating in Partner Proxy
or Direct mode and test connection with the Service Now partner if
Service Now is operating in End Customer mode.
- Configure outbound mail address.
- Configure purge time for device snapshots, incidents that
are submitted, incidents that are not submitted, product health data,
and device log files.
- Configure the time period for which no incident is created
in Service Now when an event reoccurs on a device.
- Configure if you want to share Service Now profile information.
- Configure if you want to collect log files from all the
managed devices
 | Note:
You must have Service Now Administrator privileges to
configure global settings. |
Figure 1 shows the Global
Settings Page.
Figure 1: Global Settings Page
The Service Now Global Settings page provides options to a Service
Now end customer to import and install SSL certificates from a Service
Now partner to establish secured connection with the Service Now partner.
For information about installing SSL certificate of a Service Now
partner, see Installing the SSL Certificate on a Service Now End Customer.
After a connection is established between Service Now application
operating in End Customer mode with the Service Now partner, you can
add an organization using the credentials provided by the Service
Now partner. For information about adding an organization, see Adding an Organization to Service Now. After the connection of the organization is validated, you can
submit incidents and iJMBs to the Service Now partner.
If you select the Share Service Now Profile Information option on the Global Settings page, you can periodically send data
related to incident activities, devices, event policies, and Junos
Space operations to JSS or a Service Now partner. Service Now uploads
the data in an XML file and sends the XML file to JSS by using MetadataUploadRequest. These files are uploaded to
JSS once a week.
Information about the following elements is collected
in the XML file.
- Fabric nodes
- Application summaries
- Devices
- Organization
- Event profiles
- Incidents
Table 1: XML File Information
SpaceInfo—Specifies information about Junos Space |
FabricInfo—Specifies information about a node in Junos
Space fabric - RowID: ID of the element
- Name of the fabric node: Name of the fabric node
- Status: Status of the fabric node
- CPU: Percentage of CPU used by the fabric node
- RAM: Percentage of RAM used by the fabric node
- Disk: Percentage of disk used by the fabric node
- AppLogic: Specifies whether the application logic function
is up or down on the node
- Database: Specifies whether the database function is up
or down on the node
- LoadBalancer: Specifies whether the load balancing function
is up or down on the node
- HardwareModel: Hardware model of the fabric node
- SoftwareVersion: Version of software installed on the
fabric node
- IsMasterNode: This value is set to true only if the fabric
node is the primary node
- IsVIPNode: This value is set to true only if the fabric
node is a VIP node
|
ApplicationSummary—Specifies information about the applications
installed on Junos Space - Application: Container tag for application information
- RowID: ID of the element
- AppName: Name of the application
- AppVersion: Version of the application
- ReleaseType: Release type of the application
- Build: Build number of the application
- IsEnabled: This value is set to true only if the application
is enabled in Junos Space.
- Date: Date and time of collecting application summary
information
|
DevicesInfo—Specifies Information about the devices managed
by Junos Space Network Management Platform - Device: Container tag for device information
- RowID: ID of the element
- OSVersion: Version of Junos OS installed on the device
- Product: Product type of the device
- SchemaVersion: Version of the Junos OS schema
- ConnectionStatus: Status of the connection between Junos
Space and the device
- PrimarySiteID: Default site ID of the organization to
which the device belongs
- SiteID: Site ID of the organization to which the device
belongs
- AIScriptVersion: Version of AI-Scripts installed on the
device
- IsMangedBySN: Specifies whether the device is managed
by Service Now; true indicates that the device is managed by Service
Now.
- ProfileName: Name of the event profile installed on the
device
- SerialNumber: Serial number of the device
- RoutingEngine: In case of dual Routing Engines, this element
specifies the primary Routing Engine.
|
ApplicationDetails—Specifies detailed information about
the application installed on Junos Space. Currently, only Service
Now is supported. - Application name: Name of the application
|
OrganizationInfo—Specifies information about the organizations
in Service Now - TotalConnectedMembers: Total number of connected members
connected to the partner Service Now
- Organization: Container tag for organization information
- RowID: ID of the element
- Name: Name of the organization
- PrimarySiteID: Primary site ID of the organization
- SecondarySiteIDs: List of secondary site IDs of the organization
- UserName: Username of the organization
- ConnectionStatus: Connection status of the organization
- JMBFilterLevel: Filter level of the JMB
- Status: Case submission status
- IsConnectedMember: This value is set to true only if it
is a connected member.
|
EventProfilesInfo—Specifies information about the event
profiles installed on the devices - EventProfile: Container tag for the event profile information
- RowID: ID of the element
- Name: Name of the event profile that is installed
- EventsIncluded: Total number of events included in the
event profile
- EventsExcluded: Total number of events excluded from the
event profile
- AIScriptVersion: Version of the AI-Scripts bundle from
where the profile is created
- TotalEventsInBundle: Total number of events in the AI-Scripts
bundle
- EventsWithNoIncidents: Total number of events in the profile
for which no incidents are reported to Service Now
- TotalIncidents: Total number of incidents in Service Now
for this profile
- AssociatedDevicesCount: Total number of devices on which
this event profile is installed
- EventsInfo: List of events present in this event profile
|
IncidentsInfo—Information about incidents in Service Now
that are in the initial state - Incident: Container tag for incident information
- RowID: ID of the element
- ID: Incident ID. This is a CDATA section.
- Synopsis: Incident synopsis. This is a CDATA section.
- ProblemDescription: Problem description of this incident
- Organization: Name of the organization with which this
device is associated in Service Now
- PrimarySiteID: Primary site ID of the organization to
which this device belongs
- SiteID: Site ID of the organization to which this device
belongs
- Priority: Priority of the incident
- Severity: Severity of the incident
- Type: Type of the incident
- DefectType: Type of defect that caused this incident
- EventType: Event type that caused this incident
- DeviceSerialNumber: Serial number of the device on which
this incident occurred
- Release: Junos OS release installed on the device
- Version: Junos OS release version installed on the device
- Product: Product type of the device
- Platform: Platform type of the device
|
Table 2 describes
the command buttons on the Global Settings page.
Table 2: Global Settings Command
Buttons
Button Name | Description | | Enabled/Disabled | Results |
|---|
| Help icon for the Global Settings page | | Enabled if you have administrator privileges | Displays information collected for the metadata |
Submit | Saves any modified Service Now global settings values
and updates the Service Now application with these new values | | Enabled if you have administrator privileges | Saves settings that were modified |
Test Connection | - In Direct and Partner Proxy modes, verifies the organization’s
connectivity with JSS
- In end customer mode, verifies the organization’s
connectivity with the Service Now partner
| | Enabled if you have administrator privileges | Displays the Connection Status as Success or Failed |
Cancel | Withdraws the submission of modified settings | | – | Navigates back to the Global Settings page without saving
the entries |
Modified: 2016-08-14
