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    Proactive Information Received from Juniper Support System (JSS)

    PBN, EOL, and EOS Reports Overview

    The Service Insight application of the Service Automation solution receives information about devices and device components nearing end-of-life (EOL) or end-of-service (EOS) and proactive bug notifications (PBNs) from Juniper Support System (JSS). The PBNs help a network operator to identify devices that may be subject to potential bugs before the symptoms of the bugs are visible on the network.

    The EOL information received includes end of engineering SW date, end of engineering HW date, end of sale parts, and end of support parts. PBNs usually indicate bugs related to disruption to traffic, sub-system outages in the control plane of a device, outages in a device or network due to input commands, and problems impacting business (for example, sampling of accounting parameters such as source class usage [SCU] and destination class usage [DCU]).

    JSS sends EOL and EOS reports and PBNs by analyzing the data contained in the informational JMBs (including off-box JMBs) received from the devices. These notifications are collected from JSS every midnight by Service Insight.

    A network operator can generate EOL and PBN reports using proactive information to identify devices nearing EOL or EOS and that are impacted by the received PBNs. For information about PBN and EOL reports, see Generating a PBN Report and Generating an EOL Report.

    Generating a PBN Report

    A PBN report shows information about the number of devices that could be affected by potential bugs identified in the PBN notifications..

    Figure 1 shows a PBN report.

    Figure 1: PBN Report

    PBN Report

    To generate a PBN report:

    1. From the Service Insight navigation tree, select Insight Central > Exposure Analyzer.

      The list of devices appears.

    2. Select one or more devices for which you want to generate a PBN report.
    3. From the Actions menu, select Generate PBN Reports. Alternatively, right-click the device and select Generate PBN Reports.

      The Generate PBN Report page appears as shown in Figure 2.

      Figure 2: Generate PBN Report Page

      Generate PBN Report Page
    4. (Optional) Select the Do not save this report on Service Insight check box if you do not want to save the PBN report on Service Insight.

      By default, PBN reports are saved on Service Insight.

    5. Enter a name for the PBN report.

      The name can contain alphanumeric characters (a–z, A–Z, 0–9), a space, an underscore (_), and a hyphen (-).

    6. For the Create PBN Report for option, select one of the following:
      • To generate EOL report for a particular organization or device group,
        1. Click All devices.

          Organization and Device groups drop down menu are displayed.

        2. From the Organization or Device Group drop down menu, select the organization or device group for which you want to generate the EOL report.
      • To generate EOL report for devices selected in step 2, click Selected devices shown below.
    7. For the Send Email To: option, enter the e-mail address of the user to whom the PBN report must be sent.

      To add and delete users who must receive the e-mail, use the Add Email and Delete buttons, respectively. By default, the Send Email To list contains the e-mail address of the logged-in user.

    8. (Optional) Under the PBN issue date option, select values for Start Data and time and End Date and time to generate a report of the devices affected by PBNs issued during the selected time period.

      Note:

      • If a Start Date and time and End Date and time are not specified, managed devices in your network affected by all the PBNs issued by Juniper Support System (JSS) since the inception of JSS are reported.
      • If you select only the start date and time, the devices in your network affected by all the PBNs issued from the selected Start Date and time till you generate the report are included in the report.
      • If you select only the End Date and time, the devices in your network affected by all the PBNs issued by JSS since its inception and till the selected end date and time are included in the report.
    9. (Optional) To schedule a time for generating the report, select the Schedule at a later time check box and set the date and time for the PBN report to be generated.
    10. Select Repeat and schedule an interval for regenerating the PBN report.

      The report generated for the first time has the name given by the user. For successive reports, the report name is appended with date and time the report is generated.

    11. Click Submit after selecting the required options.

      The Job Information dialog box displays a job ID link for the generated report.

      If you have selected the Do not save this report on Service Insight check box, a Download link is provided to download the PBN report as an Excel file; otherwise, the PBN report is stored on Service Insight and can be viewed on the PBN Reports page (Insight Central > PBN Reports) after the job is completed.

    12. (Optional) Click the job ID link.

      The Jobs page displays the details of the generate PBN report job.

    13. (Optional) If you want to cancel the scheduled job for generating the next PBN report, select the Create PBN Reports job and then select Actions > Cancel Job. Alternatively, right-click the job and select Cancel Job.

      The job scheduled to generate PBN reports are cancelled.

    Generating an EOL Report

    An EOL report provides information such as the number of devices with EOL parts, EOL announce date, number of EOL announce parts, and Last Software Engineering Support date based on the EOL/EOS alerts received from JSS.

    Figure 3 shows an EOL report.

    Figure 3: EOL Report

    To generate an EOL report:

    1. From the Service Insight navigation tree, select Insight Central > Exposure Analyzer.

      The list of devices appears.

    2. Select one or more devices for which you want to generate an EOL report.
    3. From the Actions menu, select Generate EOL Reports. Alternatively, right-click the device and select Generate EOL Reports.

      The Generate EOL Report page appears as shown in Figure 4.

      Figure 4: Generate EOL Report Page

      Generate EOL Report Page
    4. (Optional) Select the Do not save this report on Service Insight check box if you do not want to save the EOL report on Service Insight.

      By default, EOL reports are saved on Service Insight.

    5. In the Enter EOL Report Name field, enter a name for the EOL report.

      The name can contain alphanumeric characters (a–z, A–Z, 0–9), a space, an underscore (_), and a hyphen (-).

    6. For the Create EOL Report for option, select one of the following:
      • To generate EOL report for a particular organization or device group,
        1. Click All devices.

          Organization and Device groups drop down menu are displayed.

        2. From the Organization or Device Group drop down menu, select the organization or device group for which you want to generate the EOL report.
      • To generate EOL report for devices selected in step 2, click Selected devices shown below.
    7. Enter the e-mail address of the users to whom the EOL report must be sent.

      To add and delete e-mail addresses, use the Add Email and Delete buttons respectively. By default, the Send Email To list contains the e-mail address of the logged-in user.

    8. (Optional) To schedule a time for generating the report, select the Schedule at a later time check box and set the date and time for the EOL report to be generated.
    9. (Optional) Select Repeat and schedule an interval for regenerating the EOL report.

      The report generated for the first time has the name given by the user. The successive reports are named by appending the name with the date and time, the report was generated.

    10. Click Submit.
      The Job Information dialog box displays a job ID link for the generated report.

      If you have selected the Do not save this report on Service Insight check box, a Download link is provided to download the EOL report as an Excel file; otherwise, the EOL report is stored on Service Insight and can be viewed on the EOL Reports page (Insight Central > EOL Reports) after the job is completed.

    11. (Optional) Click the job ID link.

      The Jobs page displays the details of the generate EOL report job.

    12. (Optional) If you want to cancel the scheduled job for generating the next EOL report, select the job and then select Actions > Cancel Job. Alternatively, right-click the job and select Cancel Job.

      The job scheduled to generate PBN reports are cancelled.

    Modified: 2016-08-05