Installation and Upgrade of Service Now and Service Insight

Prerequisites for Installing Service Now Release 16.2R2 and Service Insight Release 16.2R2

You can download and install Service Now Release 16.2R2 and Service Insight Release 16.2R2 on Junos Space Network Management Platform Release 15.1R1 or later. Alternatively, if you have an earlier release of Service Now and Service Insight already installed, upgrade them to Service Now Release 16.2R2 and Service Insight Release 16.2R2. For information about compatibility of Service Now and Service Insight with Junos Space Network Management Platform, see Junos Space Application Compatibility. For instructions about installing, upgrading, or uninstalling Junos Space Service Now and Service Insight, see Installing Junos Space Service Now and Junos Space Service Insight Applications, Upgrading Junos Space Service Now and Junos Space Service Insight Applications, and Uninstalling Junos Space Service Now and Junos Space Service Insight Applications in the Junos Space Service Automation Administration Guide.

Upgrade Path to Service Now Release 16.2R2 and Service Insight Release 16.2R2

Caution: Do not upgrade to Service Now Release 16.2R1 if you have QFabric devices in your network. Service Now Release 16.2R1 does not recognize QFabric devices.

To upgrade to Service Now Release 16.2R2 and Service Insight Release 16.2R2, use one of the following paths:

Note: The release numbers such as SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) in the following list indicate Service Now Release 16.1R1 and Service Insight Release 16.1R1 installed on Junos Space Platform Release 15.1R1, Junos Space Platform Release 15.1R2, Junos Space Platform Release 15.1R3, Junos Space Platform Release 15.2R1, or Junos Space Platform Release 15.2R2.

• SN/SI 15.1R2 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 15.1R3/15.1R4 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R2 (Platform 16.1R1/Platform 16.1R2)
• SN/SI 15.1R2 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R2 (Platform 16.1R1/Platform 16.1R2)
• SN/SI 15.1R3 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R2 (Platform 16.1R1/Platform 16.1R2)
• SN/SI 15.1R4 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R2 (Platform 16.1R1/Platform 16.1R2)
• SN/SI 16.1R1 (Platform 15.1R1/15.1R2/15.1R3/15.2R1/15.2R2) > SN/SI 16.1R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R2 (Platform 16.1R1/Platform 16.1R2)
• SN/SI 16.2R1 (Platform 16.1R1/Platform 16.1R2) > SN/SI 16.2R2 (Platform 16.1R1/Platform 16.1R2)

For information about back up and restore of Service Now data while upgrading Junos Space platform to Release 16.1R1, see Back Up and Restore of Service Now data During Junos Space Platform Upgrade