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New Features in Junos Space Service Automation Release 16.2R1

The following features are new in Junos Space Service Now Release 16.2R1 and Junos Space Service Insight Release 16.2R1:

  • When reinstalling AI-Scripts on a device, Service Now does not check if the stored device configuration is in synchronization with the actual device configuration if it does not make change to the device configuration. As a result, versions of AI-Scripts Release 5.0 can be installed on a device even if the device configuration in Junos Space Platform is not in synchronization with the actual device configuration.
  • When on-demand incidents are created by using Service Now GUI or the Create On-demand Incident REST API, Incident ID is returned to the user. This helps a user to use REST APIs to track the incident after a case is opened and integrate the case with their ticketing system.

    See Create an On-Demand Incident for details of the Create On-demand Incident REST API.

  • Query for user actions such as view incident, submit incident, and save incident is optimized so that performance of query execution is improved in Service Now.
  • When an on-demand incident is generated by Service Now (off-box), the latest core file generated is associated with the incident. This helps you to identify and upload the latest core file to JSS instead of all the core files collected from the device.

Modified: 2018-03-20