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Resolved Issues in Junos Space Service Automation Release 16.2R1

The following issues are resolved in Junos Space Service Now Release 16.2R1 and Junos Space Service Insight Release 16.2R1:

  • The Get Incident APIs should include customer tracking number in its response. [PR 1204579]
  • A domain in Junos Space Platform should not be deleted when a Service Now object such as organization, PHDC group, or address group is assigned to the domain. [PR 1166766]
  • Service Now should support NT LAN Manager (NTLM) authentication of domains. [PR 1221010]
  • A Service Now partner is unable to download log files for on-demand off-box incidents submitted by end customers. [PR 1212637]
  • The PBN details page should list the Impact Probability field. [PR 1162151]
  • When an RMA incident is created by using API and not submitted for case to be generated, later while submitting the incident, synopsis and customer comments are not being appended to an RMA incident. [PR 1205159]
  • Unable to delete core files by using Service Now GUI or REST API. [PR 1203377]
  • While using APIs to save and submit more than one incident for a customer, a single customer tracking number should be used. [PR 1230355]
  • User credentials are not stored when the Save as default user for incident submission check box is selected while submitting an incident by using Service Now. [PR 1236835]
  • The email notification sent by Service Now when informational JMBs (iJMBs) are not collected from a device should have information about why iJMBs are not being generated. [PR 1208940]

Modified: 2018-03-20