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    Viewing Service Provisioning Statistics

    The Service Provisioning workspace provides a visual overview of customers and service orders on your network, and enables you to quickly access related and commonly needed information.

    The following topics describe viewing statistics in the Service Provisioning workspace:

    Viewing Service Orders by Customer

    To view the number of service orders created for each customer:

    1. In the Network Activate task pane, select Service Provisioning.

      The system displays the chart named Services by Customer.

      Each vertical bar represents a customer. The number of service orders is shown on the Y axis. In this example, three service orders has been issued on behalf of Best Customer.

    2. To list the service orders created for a specific customer, click on the bar that represents the customer.

      The Manage Service Orders page shows only those service orders made on behalf of the selected customer.

    Viewing the Percentage of Service Orders in Each Service Order State

    You can view service orders in a specific state. For example, you can check for failed service orders and then access a list of failed requests so you can begin to take corrective action.

    To view service orders by service order state:

    1. In the Network Activate task pane, select Service Provisioning.

      The system displays the chart named Service Order States.

      Each segment of the pie chart represents the proportion of service orders in a specific service order state:

      • Completed—The service order has been successfully deployed.
      • Scheduled for deployment—The service provisioner has scheduled the service order for deployment.
      • Deployment Failed—An attempted service deployment was not successfully completed or failed an audit.
      • In Progress—The Network Activate software is in the process of deploying the service.
      • Requested—The service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment.
      • Invalid—The service order is not valid.
    2. To list the service orders in a specific state, click on the state’s segment of the pie chart.

      The Manage Service Orders page shows only those services in the specified state.

    Modified: 2017-02-02