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    Viewing the Percentage of Service Orders in Each Service Order State

    You can view service orders in a specific state. For example, you can check for failed service orders and then access a list of failed requests so you can begin to take corrective action.

    To view service orders by service order state:

    1. In the Network Activate task pane, select Service Provisioning.

      The system displays the chart named Service Order States.

      Each segment of the pie chart represents the proportion of service orders in a specific service order state:

      • Completed—The service order has been successfully deployed.
      • Scheduled for deployment—The service provisioner has scheduled the service order for deployment.
      • Deployment Failed—An attempted service deployment was not successfully completed or failed an audit.
      • In Progress—The Network Activate software is in the process of deploying the service.
      • Requested—The service provisioner has created the service order, but has not yet attempted to deploy it or schedule it for deployment.
      • Invalid—The service order is not valid.
    2. To list the service orders in a specific state, click on the state’s segment of the pie chart.

      The Manage Service Orders page shows only those services in the specified state.

    Modified: 2017-01-19