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    Adding an SNMP Configuration to Service Now

    You can specify a destination for SNMP traps to be sent when a Service Now notification policy is triggered. SNMP traps are sent to these destination only when the notification policy specifies the SNMP traps to be sent. You can view the SNMP trap destinations on the SNMP Configurations page (Service Now > Administration > Global Settings > SNMP Configuration).

    To add and manage SNMP servers, you must have Service Now administration privileges.

    To add an SNMP server:

    1. From the Service Now navigation tree, select Administration > Global Settings > SNMP Configuration.

      The SNMP Servers page appears.

    2. Click Add.

      The Add SNMP Server dialog box appears.

    3. Enter a name for the SNMP server. The name must begin with an alphanumeric character. Underscore (_), hyphen (-) and space are allowed. The maximum number of characters allowed is 64.
    4. In the SNMP Server field, enter the IP address or hostname of the network management station where Service Now SNMP traps are sent.
      Do not use special characters.
    5. Enter the UDP port number.
      The User Datagram Protocol (UDP) port is a mechanism whereby a computer can simultaneously support multiple communication sessions with other computers and programs on the network. A port directs the request to a particular service that can be found at that IP address. The default UDP Port number is 162.
    6. Enter a community string using only alphanumeric characters.
      A community string is a password that allows access to a network device. It defines the community of people that can access the SNMP information on the device.
    7. Select the protocol version from the list that specifies the SNMP versions.
    8. Click Add.

      The specified SNMP server is added to the Service Now database.

    Loading MIBs

    When using an MIB browser or other SNMP trap receivers such as HP OpenView to monitor the devices with SNMP, the following MIB files must be loaded. The jnx-smi.mib file must be loaded first:

    1. jnx-smi.mib
    2. jnx-ai-manager.mib

    Modified: 2016-08-11