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    Viewing Knowledge Base Articles Associated with an Incident

    Knowledge Base provides information about the causes and solutions for a problem. Using Service Now you can view Knowledge Base (KB) articles associated with an incident.

    To view the KB article associated with an incident:

    1. From the Service Now navigation tree, select Service Central > Incidents.

      The Incidents table appears.

    2. Select an incident to view the KB article associated with it, and select View KB Article from either the Actions list or the right-click menu.

      A new window takes you to the Juniper Networks Knowledge Base article page where you can log in and view the KB article.

      Note: This action is disabled for incidents that do not have any associated Knowledge Base (KB) articles.

    Modified: 2016-08-11