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    Exporting Inventory Information in CSV Format

    You can export a customer’s device inventory information to CSV and Excel file formats. A CSV file is a plain text file that stores each data record separated by a comma.

    To export the inventory information:

    1. From the Service Now navigation tree, select Administration > Service Now Devices.

      The Service Now Devices page appears.

    2. Select the device whose data you want to export.
    3. Select Export Inventory Information either from the Actions list or the right-click menu.

      The Export Inventory Information dialog box is displayed.

    4. Export the inventory information:
      • Click the Export Inventory Information in CSV format link to export the inventory information to a CSV file.
      • Click the Export Inventory Information in Excel format link to export the inventory information to an Excel file.

      The Export Inventory Job Status dialog box appears and shows the job status.

    5. After the job is complete, click the Download link to either open or save the CSV or Excel file.

      The following inventory information are listed: device name, item, model number, part number, serial number, location, ship to address, EOL status, EOL replacement part, EOL date, and description.

    Note: The device inventory of end-customer devices takes one day to be reflected in the mode.

    Modified: 2016-08-11