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    Viewing a Case in Case Manager

    You can view the details of a submitted case in the Juniper Networks Case Manager. To view case details in the Case Manager, you must first have a user ID and password for the Juniper Networks Customer Support Center (CSC). You can request the user ID and password at https://www.juniper.net/customers/support/ or by contacting Juniper Networks Customer Care.

    Note: This feature is not available if Service Now is in offline mode.

    To view a case in the Case Manager:

    1. From the Service Now navigation tree, select Service Central > Incidents.
      The Incidents page appears.
    2. Select the incident whose details you want to view in the Case Manager, and select View Case in Case Manager from either the Actions list or the right-click menu.

      The Juniper Networks Login page appears.

      Note: If the View Case in Case Manager link is not enabled, verify if the case is created.

    3. Enter your username and password and click Login.

      The JSS Case Manager displays the case details.

    Note: You can also view the details of the submitted cases in the Case Manager from the View Tech Support Cases page. To view case details, go to Service Central > Incidents > View Tech Support Cases.

    Modified: 2016-08-11