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    Viewing Exposure to Known Issues

    The Service Now Devices page displays a bang (!) icon next to a organization with devices that are susceptible to known issues.

    Using Service Now, you can view details of these exposed devices. The details include the device name, Junos OS version, script bundle, and associated information messages as well as a link to the problem report (PR) and a description of the problem.

    Note: This feature is not available if Service Now is in offline mode.

    To view information about the devices that are susceptible to known issues:

    1. From the Service Now taskbar, select Administration > Service Now Devices.

      The Service Now Devices page appears.

    2. Select the device that is susceptible (with the (!) icon) and click View Exposure from either the Actions list or the right-click menu.

      The View Exposure page appears and displays the device name, product, version, PR, and PR synopsis.

    3. Click Return to Device View to go back to the Service Now Devices page.

    Modified: 2016-08-11